Showing papers in "Journal of Business Logistics in 1987"

Establishing customer service strategies within the marketing mix

Abstract: RANKINGS OF CUSTOMER SERVICE VARIABLES BY DEALERS, END USERS AND ARCHITECTURE AND DESIGN FIRMS IN THE OFFICE SYSTEMS AND FURNITURE INDUSTRY WITH CONCLUSIONS ON THE CUSTOMER SERVICE ROLE IN MARKETI- RANKINGS OF CUSTOMER SERVICE VARIABLES BY DEALERS, END USERS AND ARCHITECTURE AND DESIGN FIRMS IN THE OFFICE SYSTEMS AND FURNITURE INDUSTRY WITH CONCLUSIONS ON THE CUSTOMER SERVICE ROLE IN MARKETING-

The new logistics challenge -- excellence in management

Abstract: FIVE STRATEGIES FOR TRANSPORTATION MANAGEMENT AND THE NEED TO ANALYZE CORPORATE ORGANIZATION AND ENVIRONMENT FOR CHANGE