Worldwide Hospitality and Tourism Themes 

About: Worldwide Hospitality and Tourism Themes is an academic journal published by Emerald Publishing Limited. The journal publishes majorly in the area(s): Tourism & Hospitality industry. It has an ISSN identifier of 1755-4217. Over the lifetime, 769 publications have been published receiving 7684 citations. The journal is also known as: WHATT.

Understanding and managing generational differences in the workplace

Abstract: Purpose – The modern workplace now consists of four different generations for the first time in history. Each generation, Traditionalists, Baby Boomers, Generation X and Generation Y, has been heavily influenced by the events of their time; this creates a new challenge for employers. Companies must make workplace adjustments in order to create a productive environment for all employees, regardless of their generation. This paper aims to address these issues.Design/methodology/approach – The findings of researchers interested in generational differences, workplace communication, management, diversity in the workplace, and many other topics were studied in the production of this piece.Findings – This research shows that employers must identify the separate characteristics of each generation present in their workplace. Further, employers must foster a work environment that aids productivity for every generation; they must give their employees the information and skills needed to understand the generational c...

Beware hospitality industry: the robots are coming

Abstract: Purpose The purpose of this study is to provide an overview of how artificial intelligence (AI) and robotics can and will be utilized by the hospitality industry, providing a glimpse of what their use will look like in 2030. Design/methodology/approach The paper reviewed both academic and trade literature to provide an overview of how robots will affect the hospitality industry during the 2030s. Findings Experts predict that by 2030, robots will make up about 25 per cent of the “workforce” in the hospitality industry. The paper also explains the industry challenges the robots will solve, as well as other benefits they provide. One of the findings is that the adoption of robots by the industry will be a disruptive paradigm shift. It will create successful new hospitality companies while putting others out of business. Finally, this paper discusses how to keep the hospitality in hospitality businesses, when machines replace employees. Originality/value This paper is one of the first to discuss the disruption that robots will cause in the industry. One of the findings is service delivery systems will need to be redesigned to maximize the benefits of robots, while still maintaining the hospitality of a customer service orientation.

Tourism and terrorism: conflicts and commonalities

Abstract: Purpose – The purpose of this paper is to explore why tourists continue to visit troubled and often violent nations, even when there is perceived risk. Tourism and terrorism reflect very different philosophies, but there are also some disturbing commonalities. Both need modern technology to be effective, both rely heavily on media management and both require the manipulation of perceptions and attitudes.Design/methodology/approach – The paper uses historical evidence to examine the rise and fall in world travel and tourism demand related to acts of terrorism.Findings – The paper observes that the Caribbean experienced a 13.5 percent decline in US visitors after the 9/11 terrorist attack in the USA and this led to the temporary loss of an estimated 365,000 jobs.Practical implications – The paper considers the fact that Jamaica suffers the equivalent of one 9/11 incident each week in terms of the percentage of the population killed by organized crime and gangs. It concludes that crime does not have the same...

Challenges and opportunities

Abstract: This paper aims to identify key challenges and opportunities for tourist destinations in 2030.,This paper is a discussion of literature on tourism futures and analysis of trends.,That it is impractical to accurately make forecasts in terms of numbers, given external forces of change; the need to evaluate possibilities and opportunities likely to develop; tackling key issues such as climate change, political disturbance and overtourism.,This paper provides clarification of potential issues and problems and possible mitigating measures.,The paper provides insights based on expert reading of the present.

Mountain tourism and second home tourism as post COVID-19 lockdown placebo?

Abstract: The purpose of this study adopts a news media narrative approach to Yield insights on aspects of the COVID-19 impact,This study adopts a news media narrative approach as this method can yield insights on aspects of the COVID-19 impact,In the post-COVID-19 lockdown context, second-home tourism and mountain tourism could play the role of placebo The dual dimension of second-home tourism and mountain tourism reflect the Janus-faced character of the tourism industry Beyond the fact that this study has highlighted the placebo role that both forms of tourism are probably going to play, it makes the connection between mountain tourism and second-home tourism; highlights the Janus-faced character of both forms of tourism; and highlights the mutation impacts of COVID-19 on tourism trends,COVID-19 is the current concern, and this paper offers a timely perspective on a topic of significant interest