A Study on Quality Evaluation of College English Translation Teaching Based on SERVQUAL Model

TLDR: In this paper, a new method of college English translation teaching quality evaluation based on SERVQUAL model is proposed in order to solve the problem of low accuracy in traditional evaluation method.

Abstract: In order to solve the problem of low accuracy in traditional evaluation method of college English translation teaching, a new method of college English translation teaching quality evaluation based on SERVQUAL model is proposed in this paper. The evaluation index system of college English translation teaching quality is constructed, and the evaluation index data are processed by the method of principal component analysis and support vector machine. Based on the processed data, the comprehensive evaluation results of college English translation teaching quality are obtained by using SERVQUAL model. The experimental results show that the maximum evaluation accuracy of the proposed method is 96.3%, the minimum is 94.5%, and the average output time of the evaluation results is 75.2ms, indicating that the proposed method can achieve a rapid and accurate evaluation of the quality of college English translation teaching.