Open AccessJournal Article
Application software documentation
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TLDR
The development and validation of a psychological measure designed to investigate the meaning of documentation for its readers is a first step in a program of research involving the design and implementation of documentation as a factor in MIS utilization.Abstract:
Documentation constitutes a significant, primary interface between the individual whose job tasks are impacted by computer-based applications, and the application system or software package. The MIS literature has identified documentation as a factor influencing project success, software maintenance, and application package usage. However, the professional literature has repeatedly noted the lack of adequate, meaningful documentation in practice. The development and validation of a psychological measure designed to investigate the meaning of documentation for its readers is a first step in a program of research involving the design and implementation of documentation as a factor in MIS utilization. The primary research question addressed by this study is: \"What is the nature of dimensions which readers use when evaluating application software documentation?\read more
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Cost, benefits and quality of software development documentation
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Usability in computer documentation design: conceptual and methodological considerations
TL;DR: It is argued that the sampling of realistic tasks and target readers is often very difficult, particularly in a laboratory setting, and that additional emphasis must be placed on using multiple observation periods, standardized measures and materials, and multimethod assessments of usability.
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Development and validation of a reader-based documentation measure
TL;DR: The development and validation of an instrument which measures seven important reader-oriented factors: credibility, demonstrative, fitness, personal affect, systematic arrangement, task relevance, and understandability is reported.
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What readers mean by ' good documentation'
TL;DR: A comprehensive study that employed a semantic differential technique in the empirical assessment of documentation, showing a number of reliable, specific evaluative factors that are largely uninfluenced by demographic/situational variables.
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The meaning of reading-to-do documentation
TL;DR: There are at least three principal dimensions which readers use when evaluating documentation used in the performance of job-related software tasks: task relevancy, systematic arrangement, and credibility; a nine-scale measure of these dimensions is proposed for standardized use.