Journal ArticleDOI
Caught By Surprise?: Micro-mobilization, new media and the management of strategic surprises
TLDR
In this article, the authors consider two cases of Web 2.0 driven micro-mobilization processes and show that new network technology helped the process of issue-expansion on which the emergence of these strategic surprises is dependent.Abstract:
New social network technology (Web 2.0) provides individuals and small groups with powerful resources for rapid political mobilization. This can create strategic surprises to policy-makers. Two cases of Web 2.0 driven micro-mobilization processes are considered. In both cases, new network technology helped the process of issue-expansion on which the emergence of these strategic surprises is dependent. Policy-makers were taken by surprise because their repertoires of action are focused primarily on official arrangements of consultation and on the news coverage by traditional media. Policy-makers' capacities and resources are not attuned to the political use of network technology by citizens.read more
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Journal ArticleDOI
Challenging Codes: Collective Action in the Information Age@@@The Playing Self: Person and Meaning in the Planetary Society
TL;DR: The field of collective action has been studied extensively in the last few decades as discussed by the authors, with a focus on the construction of collective actions and the process of collective identity, as well as their meaning and meaning.
Journal ArticleDOI
A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach:
TL;DR: In this paper, the authors argue that current public management theory is not fit for purpose and propose a "public service dominant" approach, which not only more accurately reflects the reality of contemporary public management but also draws upon a body of substantive service-dominant theory that is more relevant to public management than the previous manufacturing focus.
Journal ArticleDOI
Co-production and the co-creation of value in public services: A suitable case for treatment?
TL;DR: A conceptualization of co-production that is theoretically rooted in both public management and service management theory is presented in this paper. But this conceptualization is limited to the case of public service reform.
Journal ArticleDOI
It takes Two to Tango? Understanding the Co-production of Public Services by Integrating the Services Management and Public Administration Perspectives
TL;DR: In this paper, a typology of co-production of public services is proposed, which combines the insights from both public administration and services management theory to produce a novel typology.
Journal ArticleDOI
Lean: A failed theory for public services?
Zoe Radnor,Stephen P. Osborne +1 more
TL;DR: In this article, the authors argue that Lean can only achieve its potential in public services when based within a public service dominant business logic, and that without this, Lean is doomed to fail both as a theory and a set of practices.
References
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Book
Case Study Research: Design and Methods
TL;DR: In this article, buku ini mencakup lebih dari 50 studi kasus, memberikan perhatian untuk analisis kuantitatif, membahas lebah lengkap penggunaan desain metode campuran penelitian, and termasuk wawasan metodologi baru.
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Frame analysis: An essay on the organization of experience
TL;DR: In Frame Analysis, the brilliant theorist wrote about the ways in which people determine their answers to the questions What is going on here? and Under what circumstances do we think things are real?.
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Agendas, alternatives, and public policies
TL;DR: In this article, the authors discuss the origins, rationality, incrementalism, and Garbage Cans of the idea of agenda status and present a case study of noninterview measures of Agenda status.
Posted Content
What Is Web 2.0: Design Patterns and Business Models for the Next Generation of Software
TL;DR: This paper was the first initiative to try to define Web 2.0 and understand its implications for the next generation of software, looking at both design patterns and business modes.
Journal ArticleDOI
The agenda-setting function of mass media
Maxwell McCombs,Donald L. Shaw +1 more
TL;DR: In choosing and displaying news, editors, newsroom staff, and broadcasters play an important part in shaping political reality as mentioned in this paper, and readers learn not only about a given issue, but also how much importance to attach to that issue from the amount of information in a news story and its position.