Journal ArticleDOI
Gaps in doctor-patient communication. Patients' response to medical advice.
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A study of 800 outpatient visits to Children's Hospital of Los Angeles as discussed by the authors explored the effect of verbal interaction between doctor and patient on patient satisfaction and follow-through on follow-up.Abstract:
Study of 800 outpatient visits to Childrens Hospital of Los Angeles to explore the effect of the verbal interaction between doctor and patient on patient satisfaction and follow-through on...read more
Citations
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Patient-Physician Concordance in Problem Identification in the Primary Care Setting
TL;DR: Because physicians in the Primary Care Internal Medicine Training Program were significantly more likely to identify principal psychosocial problems, their concordance scores were significantly lower than those of standard internal medicine track physicians.
Journal ArticleDOI
The multidimensionality of patient satisfaction with a clinic visit.
TL;DR: Three hypotheses regarding the factor structure of patient satisfaction with an ambulatory health care encounter were tested and it was found that patients evaluated four distinct aspects of the clinic visit: doctor conduct, convenience, appointment getting, and the visit in general.
Journal ArticleDOI
Telephone management of acute pediatric illnesses.
Ellen C. Perrin,Helen C. Goodman +1 more
TL;DR: It is concluded that pediatric nurse practitioners manage common pediatric problems by telephone better than house officers or practicing pediatricians and that better training for this aspect of practice is needed.
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Effect of service provider's communication style on customer satisfaction in professional services setting: the moderating role of criticality and service nature
Cynthia Webster,D.S. Sundaram +1 more
TL;DR: In this paper, the authors examined the relationship between service providers' communication style and customer satisfaction and how service criticality and nature moderate this relationship and found that low dominance in communication is more important in low critical situations, but the level of dominance is unimportant in high critical situations.
References
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Journal Article
Social Class and Mental Illness: A Community Study
TL;DR: The ten-year collaborative research directed by Hollingshead and Redlich has already produced some twenty-five papers; and the general drift of their work is very well known, but in "Social Class and Mental Illness" most of the major data are given for the first time in detail.
Journal ArticleDOI
Gaps in doctor-patient communication. 1. Doctor-patient interaction and patient satisfaction.
TL;DR: A number of communication barriers between pediatrician and patient9s mother were found to contribute significantly to patient dissatisfaction: notably lack of warmth and friendliness on the part of the doctor and use of medical jargon.
Journal ArticleDOI
Failure of Children to receive Penicillin by Mouth.
TL;DR: A TEN-DAY blood level of penicillin is necessary to eradicate Group A beta-hemolytic streptococci from the pharynx and the question always arises when medication is given by mouth whether it actually reaches the patient's stomach, particularly in the amount and for the duration prescribed.