Patent
Integrating co-browsing with other forms of information sharing
Reads0
Chats0
TLDR
In this article, a co-browse service uses JavaScript to allow a web page shown in a user's browser to be viewed remotely by a person viewing the web page at the remote location.Abstract:
A co-browse service uses JavaScript to allow a web page shown in a user's browser to be viewed remotely. Updates to the web page are rendered into HTML and forwarded on the co-browse session. Aspects of the web page that should not be visible are specified in a list of masked elements which prevents the JavaScript from transmitting the content of those elements on the co-browse session. A person viewing the web page at the remote location can select objects to have those objects highlighted within the user's browser. Likewise the person viewing the web page may manipulate the objects by selecting objects and entering information into the objects. Updates to the web page are collected and aggregated such that only the most recent updates are forwarded on the co-browse session. Updates that don't affect the DOM, such as hover state, are also transmitted on the session.read more
Citations
More filters
Patent
Electronic communication with secure screen sharing of sensitive information
TL;DR: In this article, a customer support application provides screen sharing of the user's computing device with a remote customer support agent, thereby enabling the customer support agents to view the content displayed on user's device.
Patent
Administration of web page
Lund Robert,Steven E. Johnson +1 more
TL;DR: In this article, the manipulation of a web page displayed through a first device as a function of user interaction with a second device is considered, where the manipulation may include operating the second devices as a touchscreen or other gesture-based controllable device and automatically providing corresponding navigation within the web page as a result of interactions registered through the second device.
Patent
Systems and methods for enabling internet co-browsing
TL;DR: In this paper, the authors present a system and methods for enabling co-browsing in a web server, such that a browser application can be run on a host computing device and one or more guest computing devices.
Patent
System and method of concurrent unobstructed co-browsing and chat messaging
TL;DR: In this paper, a co-browsing session between a host computer and an agent computer is discussed, where a chat window is removed from display at the first area of the display screen, and a second chat window was generated based on the first chat window.
Patent
Method and apparatus for effecting web page access in a plurality of media applications
TL;DR: In this paper, a more natural and intuitive technique for inter-user communication is provided, by remaining within the application, which obviates the need to change applications to view the Web page content.
References
More filters
Patent
Cross-client sensor user interface in an integrated security network
TL;DR: In this paper, the authors present a system user interface (SUI) that provides an iconic, at-a-glance representation of integrated security system status for use across all client devices including mobile or cellular telephones, a mobile portal, a web portal, and a touchscreen device.
Patent
Private regions within a shared workspace
TL;DR: In this article, a shared navigable workspace that is presented at more than one workstation, a region is made private in response to a user request, and the user can also indicate the region's level of privacy by indicating levels of access of different users.
Patent
Messenger-controlled applications in an instant messaging environment
TL;DR: In this article, the authors describe a technique for controlling an application in an instant messaging environment, where an identifier is assigned to the instant messaging application and a control message is generated to retrieve and execute the application.
Patent
Remote browsing session management
TL;DR: In this article, a client computing device requests a remote persistent browsing context instance at a network computing provider, which is maintained at the network computing providers subsequent to the user ending his interaction with the browser application at the client device.
Patent
Desktop sharing method and system
TL;DR: In this paper, a desktop sharing system and a method for desktop sharing is described. Butler et al. present a desktop-sharing application that allows a selected display region on a first computer's desktop to be shared with other computers.