Journal ArticleDOI
Involving Consumers in Quality of Care Assessment
Allyson Ross Davies,John E. Ware +1 more
TLDR
The authors conclude that consumers can provide a valid assessment of quality and that bias from personal characteristics is not strong enough to undermine that assessment.Abstract:
Prologue: The voices of medical care consumers, never a major influence on providers, are beginning to enter the debate with increasing frequency. Despite our society's general acceptance of a market-driven economy, however, the question remains whether health care consumer data are a valid measurement of technical quality. Does the consumer have the knowledge base to make such a judgment? Opponents of consumers' ratings and data feel they reflect more about the interpersonal aspects of care and may be influenced by such factors as the quantity of services rather than technical quality. Here, Allyson Ross Davies and John Ware examine the assumption that consumers can provide valid information about the quality of medical care, specifically identifying those quality assessment and assurance activities that can rely on consumer data. After reviewing the research, the authors conclude that consumers can provide a valid assessment of quality and that bias from personal characteristics is not strong enough to ...read more
Citations
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The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature.
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Does Increased Access to Primary Care Reduce Hospital Readmissions
TL;DR: For veterans discharged from Veterans Affairs hospitals, the primary care intervention studied increased rather than decreased the rate of rehospitalization, although patients in the intervention group were more satisfied with their care.
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Which Clinical Anesthesia Outcomes Are Important to Avoid? The Perspective of Patients
TL;DR: Patients’ preferences for postoperative anesthesia outcomes are quantified to help improve healthcare quality and customize care to meet the needs of the patient.
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Quality of health care. Part 2: measuring quality of care.
TL;DR: It is learned that practice patterns and the quality of medical care vary much more than many people had realized, the ability to measure thequality of care has advanced considerably, and clinicians are increasingly interested in practice patterns.
Journal ArticleDOI
The Primary Care Assessment Survey Tests of Data Quality and Measurement Performance
Dana Gelb Safran,Mark Kosinski,Alvin R. Tarlov,William H. Rogers,Deborah A. Taira,Naomi Lieberman,John E. Ware +6 more
TL;DR: The authors examine the data quality and measurement performance of the Primary Care Assessment Survey, a patient-completed questionnaire that operationalizes formal definitions of primary care, including the definition recently proposed by the Institute of Medicine Committee on the Future of Primary Care.
References
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Book
Survey Research Methods
TL;DR: This chapter discusses ethical issues in Survey Research, as well as methods of data collection and analysis, and types of error in Surveys.
Journal ArticleDOI
Gaps in doctor-patient communication. 1. Doctor-patient interaction and patient satisfaction.
TL;DR: A number of communication barriers between pediatrician and patient9s mother were found to contribute significantly to patient dissatisfaction: notably lack of warmth and friendliness on the part of the doctor and use of medical jargon.
Journal ArticleDOI
Variations in physician practice: the role of uncertainty.
TL;DR: David Eddy operates at the intersection of math and medicine, applying probability theory to the uncertainty of approaches to care and has been awarded the Manchester Prize by the Operations Research Society of America.
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