Patent
Method of and system for displaying context sensitive and application independent help information
TLDR
In this article, a method or process is disclosed for displaying help information to users of computer programs, which is application independent and provides context sensitive help information for a particular subject selected by the user.Abstract:
A method or process is disclosed for displaying help information to users of computer programs. The process is application independent and provides context sensitive help information for a particular subject selected by the user. The help information is customized to the needs of an individual user. The process also automatically provides help information for the particular subject matter selected by the user from other contexts without having the user select the other contexts or even know about the existence of the other contexts. The help information is displayed to the user without interrupting the application currently being run by the user.read more
Citations
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Patent
Adaptive pattern recognition based control system and method
TL;DR: An adaptive interface for a programmable system, for predicting a desired user function, based on user history, as well as machine internal status and context, is presented for confirmation by the user, and the predictive mechanism is updated based on this feedback as mentioned in this paper.
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Contextual responses based on automated learning techniques
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System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent
Thomas Howard Bateman,Bruce Edward Kierstead,William Alexander Noble,Timothy Lee Curry,John Alan Lockett,Laurie Edward Mersereau,Robert James Ouellette +6 more
TL;DR: The Customer Contact Channel Changer as mentioned in this paper enables the integration of different customer contact channels such as live call center ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems and WWW (World Wide Web) servers.
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Thematic response to a computer user's context, such as by a wearable personal computer
TL;DR: Themes can represent various types of contextual aspects or situations, and can model high-level concepts of activities or states not reflected in individual contextual attributes that each model a single aspect of the state of a user, their computing device, the surrounding physical environment, and/or the current cyber-environment as discussed by the authors.
References
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Patent
Process of designing user's interfaces for application programs
TL;DR: A method for invoking a user interface for use with an application operating in a computer system which involves providing in the computer system a generic object class that corresponds to a class of function that is to be performed using the user interface is described in this article.
Patent
Method and apparatus for providing help information to users of computers
TL;DR: In this paper, a method for presenting help messages to a user in an interactive computer environment in which a help mode operates concurrently with other programs operating in the computer system is presented, where the user receives information about an icon by positioning a pointer on the computer's video display over the icon about which more information is desired.
Patent
Method and apparatus for displaying context sensitive help information on a display
TL;DR: In this paper, a central processing unit (CPU) is coupled to a display for displaying graphic and other data, and a pointer control device is used to selectively position a pointer at a desired location on the display and signal the CPU of selections in accordance with the teachings of the present invention.
Patent
Method for automatically adjusting help information displayed in an online interactive system
TL;DR: In this article, an improvement is disclosed to the conventional field related help/dialog facility in an interactive data entry data processing system, which consists of a technique for tracking the number of times a user has invoked a help or dialog function, comparing that number to a threshold value and then displaying less help/logog information to the user from that point on.
Patent
Help provision in a data processing system
TL;DR: In this article, help text is provided to the user of a data processing system having a work station, including a display, and input means including a visible on-screen indicator and a selection means, in response to a request from the user, which is used to address a store of hierarchical help text information.