Patent
System use internal service level language including formula to compute service level value for analyzing and coordinating service level agreements for application service providers
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TLDR
In this article, the authors present a system for automatically monitoring and managing Service Level Agreements on behalf of Service Providers (such as Application Service providers) based on a specialized SLA language that can translate complex or simple service level Agreements into measurable and controllable criterion.Abstract:
The present invention describes a system for automatically monitoring and managing Service Level Agreements on behalf of Service Providers (such as Application Service providers). The system is based on a specialized SLA language that can translate complex or simple Service Level Agreements into measurable and controllable criterion. The system enables Application Service providers to set up customized Service Level Agreements with customers, and monitor, modify and control all aspects of these agreements, including billing, sales, Customer Relation Management, customer support and Quality of Service. The technology on which the present invention is based is a formula driven language that translates Service Level Agreement details into commands. As such these details can be tracked and processed to produce detailed reports and summaries.read more
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References
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TL;DR: In this article, the authors propose a packet-centric wireless system, which includes a wireless base station communicating via a transmission control protocol/internet protocol (TCP/IP) to a first data network, one or more host workstations communicating via TCP/IP to the first datacenter, and a subscriber CPE station coupled with the wireless BS over a shared bandwidth over a wireless medium.
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