The development of quality management systems in maintenance and monitoring the process of risk-based repair work in government buildings

Abstract: Buildings exemplify the social and economic aspects of an environment and provide shelters, space and facilities for human activity. A decent maintenance system is a vital component of all buildings. However, a good maintenance system is not always present in the government buildings of Indonesia. Government buildings require maintenance to extend sustainability, indirectly accomplishing services to the community. Financial planning is issued annually by the government to maintain their buildings, but there is no underlined Quality Management System in this plan. This study aims to develop a Quality Management System in maintenance and monitor the process of repair work in Government Buildings. The methods used in this research are: The Delphi method and risk questionnaire surveys. The risks found in each activity have been analysed descriptively and qualitatively, resulting in responses reflecting the highest of risk. The result was that the risk-based quality management system in maintenance and monitoring process of repair work was successfully applied to improve the performance in the environment of governmental buildings.