Open AccessBook
This is service design thinking : basics--tools--cases : 領域横断的アプローチによるビジネスモデルの設計
TLDR
It is shown here how to identify the different types of materials used in the construction of dams.Abstract:
サービスデザインとは何か？ サービスデザイナーと呼ばれるのは誰か？ サービスデザインはどのように進行するか？ サービスデザインの思考ツール サービスデザインの導入例 サービスデザイン深考編read more
Citations
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Journal ArticleDOI
Bridging sustainable business model innovation and user-driven innovation: A process for sustainable value proposition design
TL;DR: In this article, the authors proposed a process for sustainable value proposition design which adopts a thorough, dynamic and iterative perspective (talking to stakeholders, thinking about the problem, testing the product/service) that leads to an actual sustainable value propositions and to a superior problem-solution fit.
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Industrial Symbiosis: Towards a design process for eco-industrial clusters by integrating Circular Economy and Industrial Ecology perspectives
Brian Baldassarre,Micky Schepers,Nancy Bocken,Eefje Cuppen,Gijsbert Korevaar,Giulia Calabretta +5 more
TL;DR: In this paper, two conceptual perspectives on industrial symbiosis, Industrial Ecology (IE) and the Circular Economy (CE), are compared in terms of nature, features, and relevance for the study of industrial clusters.
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Improving service quality through customer journey analysis
TL;DR: In this paper, the authors propose a framework based on customer journeys for a structured portrayal of service delivery from the customer's point of view, where the individual customer journeys are reconstructed through methodological triangulation of interviews, diary studies and process tracking.
Journal ArticleDOI
Sustainable business models and structures for industry 4.0
TL;DR: In this paper, the authors address the research question of how new and sustainable business models and structures for Industry 4.0 might look like and in which direction existing traditional business concepts have to be developed to deploy a strong business impact of Industry 5.0.
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Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda:
TL;DR: In this article, service design has been highlighted as a promising approach for driving innovation, there are often struggles in realizing lasting change in practice, and the issues with long-term implementation of service design have been highlighted.