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American Express using AI

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Automatic summarization

Government (linguistics)

Services marketing

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American Express has utilized AI in various applications. AMEX AI-LABS focused on Financial Narratives Summarization (FNS), achieving success with ensemble-based techniques for summarizing lengthy and complex annual financial reports . Additionally, AI has been employed in the development of intelligent response methods for express sending services, enhancing consumer experiences and reducing manual customer service costs for enterprises . Moreover, an artificial intelligent storing and taking machine has been designed for express terminals, streamlining the process of storing and retrieving packages while reducing labor costs and intensity . AI's impact extends to public services, where algorithmic failures are generalized more broadly than human failures, potentially undermining institutions if faulty AI technologies are prematurely deployed or mismanaged .

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Papers (5)	Insight
Journal Article•DOI EXPRESS: AI in the Government: Responses to Failures Chiara Longoni, Luca Cian, Ellie Kyung - Show less +2 more 15 Jun 2022-Journal of Marketing Research 2 Citations	Not addressed in the paper.
Patent Artificial intelligent storing and taking machine for express terminal Wu Hangtao, Yang Bin, Lou Junpeng, Xia Hang - Show less +3 more 24 Jun 2015 23 Citations	Not addressed in the paper.
Patent Intelligent response method, express sending method, computer equipment and storage medium Yang Zhoulong, Xu Yu - Show less +1 more 02 Jun 2020 1 Citations	The paper discusses an intelligent response method for express sending using AI voice robots, enhancing consumer experience, reducing manual customer service costs, and providing high-quality express services.
Open access AMEX AI-Labs: An Investigative Study on Extractive Summarization of Financial Documents Piyush Arora, Priya Radhakrishnan - Show less +1 more 01 Dec 2020 3 Citations	AMEX AI-Labs conducted research on extractive summarization of financial documents, achieving a top rank using ensemble techniques, showcasing American Express's utilization of AI in financial narrative summarization.
Journal Article•DOI EXPRESS: Home-Tutoring Services Assisted with Technology: Investigating the Role of Artificial Intelligence Using a Randomized Field Experiment: Jun Hyung Kim, Minki Kim, Do Won Kwak, Sol Ah Lee - Show less +3 more 22 Sep 2021-Journal of Marketing Research 8 Citations	Not addressed in the paper.

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