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How does ict infrastructure such as internet access, device ownership and internet service quality influence government digital transformation? 

Structural equation modeling
Medicine
Digital transformation
Workforce
European union
Best insight from top research papers

ICT infrastructure, including internet access, device ownership, and internet service quality, plays a crucial role in influencing government digital transformation. The availability of internet access and high-quality internet services enables governments to implement digital initiatives effectively, enhancing service delivery and citizen engagement. Moreover, the ownership of digital devices facilitates the integration of digital technologies into public services, promoting efficiency and innovation in governance. Studies suggest that a robust ICT infrastructure supports the acceleration of bureaucratic transformation within government organizations, leading to improved organizational culture and structure. Overall, investing in ICT infrastructure is essential for governments to successfully navigate the complexities of digital transformation, drive economic growth, and enhance policy implementation.

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Papers (5)Insight
Open access•Journal Article•DOI
Public Governance in Digital Transformation: from Electronic Document Exchange to Digital Ecosystems
Irina Udovenko
01 Jan 2022-Analiz i prognoz. Žurnal IMÈMO RAN
ICT infrastructure, including internet access, device ownership, and service quality, enables government digital transformation by facilitating electronic interactions, service delivery optimization, and data economy development in public governance.
Open access•Journal Article•DOI
Effects of ICT Application (Information Communication and Technology) Towards the Transformation of Regional Bureaucracy
Muhammad Rais Rahmat Razak, Jamaluddin Ahmad, Ahmad Mustanir, Muhlis Madani, Andi Muhammad Idhan 
01 Mar 2021
5 Citations
Not addressed in the paper.
Journal Article
Understanding Digital Government Transformation
May Alenezi
10 Jan 2022-arXiv.org
ICT infrastructure like internet access, device ownership, and internet service quality significantly impact government digital transformation by enhancing service delivery, citizen engagement, and economic growth, as highlighted in the research.
Open access•Journal Article•DOI
Advanced Modelling of the Interplay between Public Governance and Digital Transformation: New Empirical Evidence from Structural Equation Modelling and Gaussian and Mixed-Markov Graphical Models
Andreea-Florentina Crăciun, Alexandra-Madalina Taran, Gratiela Georgiana Noja, Marilen Pirtea, Raluca-Ioana Răcătăian 
27 Feb 2023-Mathematics
2 Citations
ICT infrastructure like internet access, device ownership, and internet service quality positively impact government digital transformation by enhancing government effectiveness, connectivity of digital services, and regulatory quality.
Open access•Posted Content•DOI
Understanding Digital Government Transformation
Huilin Yin
10 Jan 2022
ICT infrastructure like internet access, device ownership, and internet service quality significantly impact government digital transformation by enabling efficient operations, enhancing citizen engagement, and improving service delivery.

Related Questions

How has digital transformation impacted government administration?5 answersDigital transformation has had a significant impact on government administration. It has led to the creation of a unified state digital ecosystem centered around big data, resulting in more efficient delivery of public services to citizens. The use of digitalization and artificial intelligence (AI) has brought about major structural changes in state administrations, reducing bureaucracy, improving the quality of services, and increasing managerial, economic, and social efficiency. A digitized public sector is leaner, faster, and more efficient, enabling governments to better identify and anticipate citizens' issues, while also being transparent and accountable. However, digitalization has also brought challenges, such as the spread of unconfirmed information and the need for a cultural change in public employees and citizens. Overall, digital transformation has the potential to increase the efficiency of public service delivery, but there is still work to be done in adapting digital solutions to the specific needs of the public sector.
How has digital transformation affected government administration?4 answersDigital transformation has had a significant impact on government administration. It has led to the creation of a unified state digital ecosystem centered around big data, which has improved the delivery of public services to citizens. However, this transformation also brings challenges such as the maladjustment of society to the changing reality and the risk of social exclusion. The digital transformation of public administrations has resulted in the re-design and re-structuring of organizational processes and practices, with a focus on providing benefits to external stakeholders and users. Governments face difficulties in formulating strategies, planning, and execution, but success can be achieved by developing future workforce capabilities and creating purpose-driven digitalization. Employee behavior is a crucial factor that can either facilitate or hinder digital transformation, with factors such as education, skills, work culture, leadership, and effective communication playing a role. Overall, digital transformation has the potential to create value, enhance service delivery, improve citizen engagement, and positively impact the economy.
How can digital transformation be used to improve the efficiency and effectiveness of government services?5 answersDigital transformation can be used to improve the efficiency and effectiveness of government services in several ways. Firstly, it enables governments to increase fiscal transparency and optimize the structure of fiscal expenditure, leading to improved efficiency in public services. Secondly, digital leadership in the public sector can help improve transparency, accountability, and public participation in decision-making processes, ultimately enhancing the quality and accessibility of public services. Additionally, the digitization of government activities allows for a better and easier customer experience, as well as cost and resource savings through process optimization. Furthermore, digital transformation creates value, enhances relations, and improves service delivery, ultimately positively impacting business growth and the economy. By leveraging digital technologies and capabilities, governments can streamline processes, enhance communication, and deliver better outcomes for citizens.
How digital transformation impact public service?5 answersDigital transformation has a significant impact on public service. The advancement of technology allows organizations to improve their efficiency and productivity. The COVID-19 pandemic has highlighted the need for policymakers to adjust public service delivery and policy formulations, leading to the adoption of digital transformations such as teleworking and flexible working. Digital interfaces in public service evaluation systems have been found to facilitate citizen evaluations and improve citizen satisfaction. Public administrations must undergo significant changes to meet societal needs, including the development of digital services and the upskilling of civil servants. Knowledge management practices in the public sector are influenced by government administrative modernization processes, which aim to improve performance through innovation and technology.
What are the practical implication of digital transformation in public sector knowledge management and service delivery?5 answersDigital transformation in the public sector has practical implications for knowledge management and service delivery. It enables the use of digital technologies to improve service quality and user satisfaction. The implementation of digital transformation projects can lead to process improvement and the development of new models of service delivery. Digital interfaces, such as mobile applications, facilitate citizen evaluations of public services and enhance citizen satisfaction. Additionally, digital transformation allows for the exchange of information and the implementation of knowledge management policies in the public sector. It also promotes service innovation by providing context-awareness, flexibility, convenience, transparency, and speed in public sector service delivery. These practical implications highlight the importance of digital transformation in enhancing knowledge management practices and improving service delivery in the public sector.
What are the key drivers of public sector digitalization?4 answersThe key drivers of public sector digitalization include enhancing the provision of public services, increasing efficiency, achieving goals such as transparency and interoperability, facilitating instant interaction with citizens, enabling citizen-centric services, and responding to transformation drivers.The digital era and the COVID-19 pandemic have also accelerated the need for digital transformation in the public sector.Digitalization of public services is seen as a means to transform public administration and create public value, but it requires multiple processes of change and redesign, including organizational, regulatory, and institutional aspects.Public sector organizations need both existing and novel organizational capabilities to utilize digital technologies and respond to transformation drivers.

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