How does human resources impact employee engagement?5 answersHuman resources impact employee engagement significantly. Factors such as work engagement, perceived organizational support, and self-efficacy play crucial roles in enhancing service quality and employee willingness to stay in organizations. Remote working, a result of COVID-19, has made HRD pivotal in ensuring employees have the skills and abilities to engage with the organization effectively. In the healthcare sector, work engagement is vital for quality care, especially during crises like the COVID-19 pandemic. Psychological effects of working from home impact learning and work engagement, with planned arrangements showing better coping mechanisms than unplanned ones. Engaging leadership influences work engagement and team effectiveness through personal and team resources, emphasizing the importance of inspiring and connecting leaders.
How does human resource management influence organizational culture?4 answersHuman resource management (HRM) significantly impacts organizational culture by influencing employee engagement, decision-making involvement, career development opportunities, labor relations management, diversity promotion, and loyalty. Additionally, the integration of HRM practices with innovation and culture can enhance organizational performance and sustainability, attracting top talent and positively impacting society and the environment. Furthermore, organizational culture is a key factor influencing IT governance performance within public organizations, where the habit of using IT governance systems becomes part of the work culture of HRM. In Nepalese commercial banks, specific cultural dimensions like power distance, collectivism, masculinity, and uncertainty avoidance have a positive impact on HRM practices, emphasizing the importance of organizational culture in shaping HRM strategies.
How do human resources (HR) affect customer relationship management (CRM)?5 answersHuman resources (HR) play a crucial role in influencing customer relationship management (CRM) effectiveness. Research emphasizes the significance of human factors in CRM success, highlighting the positive impact of HR capabilities on CRM performance. Effective human resources contribute to customer loyalty by ensuring competent, committed, and skilled staff deliver quality services, leading to positive word-of-mouth marketing. Furthermore, recognizing and evaluating human resources' role in CRM is essential for organizations to achieve desired outcomes. Studies suggest that HR capabilities, along with information technology, can interact to enhance CRM performance in the banking industry. Overall, understanding and prioritizing human factors within CRM initiatives are essential for organizations to build strong customer relationships and drive loyalty.
What are the key benefits of implementing Knowledge Management (KM) in human resource management?4 answersImplementing Knowledge Management (KM) in human resource management (HRM) offers several key benefits. KM facilitates collaboration and enhances innovation, which can improve HRM performance. KM processes, such as knowledge generation, have a significant positive impact on HRM performance in family-owned organizations. KM also enhances the management of tacit knowledge, which is critical for organizational success. Additionally, KM improves learning and facilitates collaboration building, leading to better HRM outcomes. By implementing KM, organizations can create a more intelligent and competitive environment, utilizing the intellectual capital of their human talent. KM also helps in translating tacit knowledge into explicit knowledge, making it available to the community and improving the competitiveness of healthcare institutions. Overall, implementing KM in HRM can enhance performance, improve learning, and create a competitive advantage for organizations.
What is the impact of human resources on organizational performance?4 answersHuman resource management is a crucial component for increasing organizational performance. Effective human resource management helps organizations elicit and extract knowledge, skills, expertise, talent, and competency from employees, leading to success and growth. It is important for organizations to recruit and select knowledgeable, skillful, and competent employees and provide them with fair benefits and compensation to create organizational commitment and increase performance. Training unknowledgeable and unskillful employees is also necessary to enhance their knowledge and skills for the organization. Strategic human resource management (SHRM) plays a role in gaining competitive advantage and improving organizational performance. Human resources are considered a source of sustainable advantage, and investing in HR strategies can positively impact company performance. Additionally, the implementation of a Human Resources Information System (HRIS) can have a positive impact on HR processes, time efficiency, information effectiveness, and decision-making effectiveness, although it may not directly affect cost efficiency.
What are the different ways that technology and human resources are related?5 answersTechnology and human resources are related in several ways. Firstly, technology tools can be used in the HR field to measure and track human capital, optimize work processes, and accomplish HR tasks. Secondly, technology is considered as a resource of the business, alongside material, financial, and informational resources, and managers need solid technological knowledge. Thirdly, modern technology has reduced the demands on human effort and skill in the production process, with skill still required in design, development, maintenance, and management. Additionally, technology can be used to improve human resource processes, such as collecting job information, recruitment, and employee selection. Finally, the European Community emphasizes the development of human capabilities in its industrial policy approach, recognizing the importance of technology and innovation in supporting industrial adjustment and stimulating innovation networks.