What are the common challenges faced by organizations in managing Service Level Agreements (SLAs)?
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Organizations face common challenges in managing Service Level Agreements (SLAs). These challenges include the lack of standardized methods for recording and auditing SLAs, leading to difficulties in enforcement and accountability for SLA compliance . The complexity of managing individually negotiated and highly customized SLAs in large organizations also poses a challenge, as it makes it difficult to leverage insights from SLA evaluations and predictions for decision-making in core business processes . Additionally, the lack of standardization in defining SLA terms and metrics among different service providers makes it challenging to compare and evaluate different provider SLAs . These challenges hinder the optimization of both global operational process efficiency and engagement-specific SLA compliance, impacting the overall quality of network services and customer satisfaction .
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| Papers (4) | Insight |
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| The paper discusses the challenges faced by organizations in managing highly customized SLAs, including the disconnect between SLA management and operational monitoring, and the difficulty in leveraging insights from SLA evaluations for decision-making. | |
| The paper does not explicitly mention the common challenges faced by organizations in managing Service Level Agreements (SLAs). | |
28 Jan 2022 | The paper discusses the challenges faced by organizations in managing SLAs, including the need for semantic alignment of customized SLAs with AI-enabled operational systems and the difficulty of leveraging insights from SLA evaluations for decision-making in core business processes. |
| The paper does not explicitly mention the common challenges faced by organizations in managing Service Level Agreements (SLAs). |
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