What are the key digital transformation initiatives and strategies being implemented in the South African ICT Telecoms industry?
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The South African ICT Telecoms industry is actively embracing digital transformation initiatives such as the integration of artificial intelligence (AI), the Internet of Things (IoT), big data, and cloud computing . These technologies enable the industry to offer innovative services, enhance operational efficiency, and improve customer experience. Additionally, the industry faces challenges like cybersecurity risks, workforce upskilling needs, and regulatory hurdles. To address these challenges, embracing 4IR technologies is crucial for remaining competitive in the evolving market . Furthermore, municipalities in South Africa are implementing ICT initiatives to enhance service delivery, requiring the introduction of e-government services and smart city advancements . The adoption of digital technologies like online selling, digital marketing, cloud technologies, and data analytics is prevalent among South African SMEs, impacting customer relationships and business accessibility .
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| Papers (5) | Insight |
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26 Sep 2019 13 Citations | Key digital transformation initiatives in the South African ICT Telecoms industry include cloud technologies and data analytics adoption, as per the study on SA retail organizations' digital transformation intentions. |
| Not addressed in the paper. | |
12 Dec 2019 | Not addressed in the paper. |
| Key digital transformation initiatives in the South African ICT Telecoms industry include adopting AI, IoT, big data, and cloud computing to enhance services, improve efficiency, and elevate customer experience. | |
| Not addressed in the paper. |
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