What factors contribute to the importance of service quality in supply chain management within a manufacturing company?
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Service quality plays a crucial role in supply chain management within a manufacturing company due to various factors. Firstly, the quality of service at the manufacturer-doctor interface in the pharmaceutical supply chain impacts doctor satisfaction and prescribing behavior, ultimately affecting overall performance . Additionally, service quality is essential for achieving success and gaining a competitive edge over rivals in the service industry, leading to increased attention towards it . Moreover, in the context of small-medium manufacturing units, service quality contributions from supply chain partners lead to satisfaction and loyalty, emphasizing its significance in strengthening relationships and achieving mutual benefits . Furthermore, in a single-vendor, single-buyer supply chain model, enhanced service levels are crucial for customer satisfaction and profitability, especially when dealing with unreliable vendors and utilizing online-to-offline retail channels . Overall, service quality is a multidimensional construct that influences business performance, trust, and profitability in the manufacturing sector .
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| Papers (5) | Insight |
|---|---|
01 Jan 2019 1 Citations | Service quality in manufacturing supply chains is crucial for customer loyalty, business performance, cost reduction, trust, and profitability, emphasizing the significance of intangible aspects like service and relationships. |
11 Oct 2020 | Service quality in supply chain management for a manufacturing company is crucial due to upgraded service, O2O retail channeling, profit optimization, quality control, and realistic demand considerations. |
1 Citations | Service quality in manufacturing supply chains is crucial due to its impact on satisfaction and loyalty. Factors include contributions from supply chain partners like suppliers, employees, and distributors. |
Open access•Journal Article | Factors like competition, success, and gaining advantage drive the significance of service quality in supply chain management for Indian SMEs, as highlighted in various evaluating models in the research. |
| Factors contributing to the importance of service quality in supply chain management within a manufacturing company include doctor's satisfaction and prescribing behavior, impacting overall performance and patient care. |
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