What is the relationship between nonviolent communication and patient safety in healthcare settings?
The relationship between nonviolent communication and patient safety in healthcare settings is multifaceted and significantly impacts the quality of care and patient outcomes. Nonviolent communication, which emphasizes empathy, understanding, and clear, respectful dialogue, plays a crucial role in enhancing patient safety by fostering a culture of open and effective communication among healthcare professionals and between professionals and patients. Interpersonal communication, as highlighted by Kulińska, Rypicz, and Zatońska, is essential in the treatment process, affecting patient satisfaction and therapeutic outcomes through the establishment of trust-based relationships. Similarly, structured communication tools like iSBAR and IPASS are instrumental in standardizing information exchange, thereby reducing misunderstandings and improving patient safety. The SBAR approach, specifically, has been shown to enhance critical thinking and efficiency during handovers, crucial moments for ensuring patient safety. Psychological safety, which encourages healthcare workers to speak up about patient safety concerns, is another critical aspect. Studies have shown that environments promoting psychological safety are associated with better safety outcomes, teamwork, and well-being. Sidhu's work further supports this by emphasizing the importance of nonviolent communication in building genuine relationships between medical professionals and patients, which is fundamental for both medical healing and patient satisfaction. Moreover, the integration of multiprofessional care and effective communication within hospital teams is vital for preventing errors and enhancing patient safety. Ghiasee and Sağsan's study on violence in healthcare underscores the negative impact of poor communication skills on the incidence of violence against healthcare workers, indirectly affecting patient safety. Saeedi, Al-Othman, and Rabayaa's research further illustrates how verbal and nonverbal miscommunications can provoke violence, highlighting the need for improved communication skills among healthcare workers. Finally, the role of patients and families in voicing concerns and reporting safety risks is crucial for organizational risk management and patient safety, as demonstrated by Reader's analysis. This underscores the importance of a healthcare culture that is open and responsive to feedback from all stakeholders. Collectively, these studies illuminate the critical relationship between nonviolent communication and patient safety, emphasizing the need for clear, empathetic, and effective communication practices in healthcare settings.
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Nonverbal and verbal miscommunications between healthcare workers and patients can lead to workplace violence, highlighting the importance of effective communication in ensuring patient safety in healthcare settings. | |
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25 Jun 2020 1 Citations | Nonviolent communication enhances patient safety by fostering genuine relationships between medical professionals and patients, promoting understanding, compassion, and avoiding stereotypes and moralistic judgments. |
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Effective communication, including nonviolent communication, positively impacts patient safety in healthcare by fostering trust, empathy, and satisfaction, as highlighted in the study conducted in Polish hospitals. |