What is the relationship of operational competency andservice quality in hospital?
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Operational competency and service quality in hospitals are crucial factors influencing patient satisfaction. Research indicates that employee competence and service quality significantly impact patient satisfaction in hospitals. Furthermore, operational failures in hospitals, such as missing supplies and insufficient staff, are associated with low patient satisfaction scores and poor quality outcomes. Additionally, the study on hospital structural quality and operational competence reveals a negative association between these factors and emergency outpatient visits, emphasizing the importance of both aspects in reducing such visits. Overall, a focus on improving operational competency and service quality can enhance patient satisfaction, quality of care, and operational efficiency in healthcare organizations.
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17 Aug 2016 | In hospitals, the study found a positive correlation between operational efficiency and service quality in teaching hospitals, while non-teaching hospitals showed a negative correlation, suggesting a trade-off. |
| Employee competence and service quality in hospitals significantly influence patient satisfaction, as confirmed by the study. Both factors play a crucial role in enhancing patient satisfaction levels. | |
1 Citations | Operational competence and structural quality in hospitals have a negative association with emergency outpatient visits, indicating that improving both can reduce visits effectively. |
3 Citations | Operational failures in hospitals disrupt nurse care, impacting patient satisfaction, safety, and nurse outcomes. Improving hospital work environments can mitigate operational failures, enhancing service quality. |
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