Search or ask a question

What organization design models are used to evaluate IT service provider companies?

Service product management

Financial management for IT services

Best insight from top research papers

Lean Six Sigma, service-dominant business models, and learning organization evaluation methodologies are utilized to assess IT service provider companies. The integration of Lean and Six Sigma is proposed for continuous improvement of IT services, aiming to reduce inefficiencies and operational costs . Service-dominant business models are evaluated qualitatively to support the development and sustainability of service ecosystems, focusing on value co-creation and service exchange in collaborative networks . Additionally, a methodology for evaluating learning IT companies as "living" systems is developed, emphasizing teamwork, continuous learning, and sustainable development within the organization . Furthermore, an integrated evaluation framework is designed to assess IT service management comprehensively, considering technical, sociological, and business aspects alongside compliance with standards and best practices .

Answers from top 5 papers

PDF

Open Access

More filters

Papers (5)	Insight
Open access•Journal Article•DOI Evaluasi Layanan Teknologi Informasi ITIL Versi 3 Domain Service Desain pada Universitas Selamat Sri Kendal Didin Herlinudinkhaji 08 Nov 2019 6 Citations	The ITIL v3 domain service design model is utilized to evaluate IT service provider companies, focusing on infrastructure, architecture, service quality, policies, and IT documentation.
Open access•Proceedings Article•DOI Evaluation of IT Companies as Learning Organizations from the Programmers’ Perspective Edgars Katans, Irena Katane - Show less +1 more 30 Apr 2021 2 Citations	The paper evaluates IT companies as learning organizations, focusing on traits like teamwork, sustainable development, and continuous learning, rather than specific organization design models.
Proceedings Article•DOI Using Metamodeling to Represent Lean Six Sigma for IT Service Improvement Miles Herrera, Jos van Hillegersberg - Show less +1 more 22 Aug 2019 5 Citations	Metamodeling is used to integrate Lean and Six Sigma for IT service improvement, providing a standard method for continuous improvement in IT service provider companies.
Open access•Dissertation Integrated evaluation framework for IT service management Mateja Zalar Oblak 26 Aug 2016 1 Citations	Not addressed in the paper.
Open access•Journal Article•DOI Evaluating the Design of Service-Dominant Business Models: A Qualitative Method Rick A.M. Gilsing, Oktay Turetken, Baris Ozkan, Paul Grefen, Onat Ege Adali, Anna Wilbik, F.T.H.M. Berkers - Show less +6 more 12 Apr 2021-Pacific Asia journal of the Association for Information systems 7 Citations	Not addressed in the paper.

My columns

Related Questions

How are organization design models used to evaluate IT service provider companies from an innovation and ecosystem perspective?5 answersOrganization design models are utilized to evaluate IT service provider companies in terms of innovation and ecosystem perspectives. These models focus on assessing the feasibility, viability, structural validity, and robustness of service-dominant business models within collaborative ecosystems. Digital transformation enables the creation of new business models, leading to competition within supply chains and business networks, emphasizing network co-creation and product evolution across enterprise boundaries. The emergence of service ecosystems, driven by cloud computing, IoT, and mobile Internet, highlights the need for multi-dimensional evaluation models like the value entropy model to analyze ecosystem performance and integrate evaluation indicators effectively. Additionally, understanding the lifecycle of digital ecosystems is crucial for sustaining innovation and guiding further research in this area.

How are organization design models important for systems thinking?5 answersOrganization design models play a crucial role in systems thinking by providing a structured framework to analyze and improve complex organizational problems. These models, such as the Shingo Model and Systems Design workshops, help in understanding the variables and influences within system design teams. By formalizing systems like work, improvement, and management, organizations can drive ideal behavior and achieve excellence. Additionally, applying systems thinking to healthcare organizations can nurture an innovative culture, speeding up innovation processes and improving results. The use of causal loop diagrams in system dynamics methodology aids in visualizing and understanding the dynamics of organizational change and innovation. Therefore, organization design models are essential tools that enable a holistic approach to problem-solving and decision-making within complex systems.

How does the business model evaluation influence organizational transformation?4 answersBusiness model evaluation plays a crucial role in organizational transformation. It helps organizations determine the need for change and understand the consequences of implementing those changes. By using business models, organizations can describe their current business, analyze it, and design the necessary changes. Evaluating the business model allows organizations to identify potential threats and protect against them, while also identifying opportunities for better business functioning. Additionally, business models help organizations analyze the scenarios of digital transformation, including elements such as value proposition and value architecture. Evaluating the effectiveness of enterprise transformation to digitalization is essential for promoting and improving the process. Overall, business model evaluation provides organizations with the necessary insights to make informed decisions and successfully navigate the process of organizational transformation.

How is the value of a company evaluated?4 answersThe value of a company is evaluated using various methods and techniques. One approach is to establish company investment value evaluation models based on comprehensive company information, such as feature parameters obtained through data mining and dimension reduction. Another method involves using machine learning algorithms to compute a valuation coefficient and estimate the market value of a private company based on financial data. Additionally, a system and method for evaluating company value can be implemented by extracting factors from financial information, analyzing their variation over time, and calculating scores for operating profit, investment safety, and stock price. Time series analysis can also be used to project cash flows and calculate company value, allowing for the application of value-at-risk analysis. These different approaches contribute to a more accurate and comprehensive assessment of a company's value.

How does service design affect the performance of organizations?5 answersService design has been recognized as an important tool for enhancing customer satisfaction and improving organizational efficiency in the service industry. Several factors have been identified that influence the performance of organizations through service design. Top management support and customer focus have been found to affect concept transformation, while stakeholder collaboration and customer focus influence process improvement. Service design has also been shown to have a positive impact on perceived service innovation, with conceptual transformation and internal process improvement leading to innovative service outcomes. Additionally, service design can contribute to organizational strategy and management by facilitating organizational change and managing relationships with stakeholders. It can also promote digital transformation and address complex issues related to green and digital transformation. Furthermore, service design can evolve into an organizational capability through the adoption of service design practices, leading to incremental learning and the development of new capabilities.

How can we evaluate the effectiveness of an IT strategic plan?5 answersTo evaluate the effectiveness of an IT strategic plan, it is important to assess the entire process, including inputs and outputs, as the quality of the resulting plan is just one factor in determining the value of the strategic planning process. Strategic auditing can be used to examine the implementation of the plan and identify improvements to the strategic management process itself. Additionally, conducting an IT assessment to understand issues and needs, aligning the IT strategy with business drivers and customer requirements, and formulating initiatives to improve business performance and IT services over time are key elements in constructing an effective IT strategic plan. By considering these factors and regularly updating the plan based on a shared vision with stakeholders, an organization can ensure the effectiveness of its IT strategic plan.

See what other people are reading

What is the influence of management practices on profitability of scrap business wordwide?

Management practices play a crucial role in determining the profitability of scrap businesses worldwide. Effective materials management policies, cost reduction strategies, and strategic links with suppliers are essential. The fusion of different methodologies to minimize waste and enhance cost-effectiveness in production is becoming increasingly important in the current market scenario. Strategic management practices, including cost leadership, value addition, technological innovation, and market diversification, significantly impact business profitability in industries dealing with scrap materials. Additionally, positive management practices at the organizational level, such as respectful interaction, open communication, and managerial competence, have been linked to increased firm profitability, emphasizing the importance of adopting such practices among leadership positions. Overall, a comprehensive and well-executed management approach is vital for maximizing profitability in the scrap business sector.How has the COVID-19 pandemic affected the hospitality industry in Saudi Arabia?

The COVID-19 pandemic has significantly impacted the hospitality industry in Saudi Arabia. Entrepreneurs in the Food and Beverage sector had to swiftly adopt survival strategies. Similarly, hotels globally, including those in Saudi Arabia, faced challenges such as reduced sales revenues and profitability, leading to closures and decreased employment. To counter these effects, hotels are reinventing their business models by investing in technology and digital communication to enhance customer trust. Moreover, the pandemic has highlighted the importance of Corporate Social Responsibility (CSR) initiatives in the hospitality sector, with ECSR activities positively influencing employee job performance in Saudi Arabian establishments. Overall, the pandemic has forced the industry to adapt rapidly, innovate, and prioritize safety measures and customer experience to navigate through these challenging times.What are the similarities between inventory management practices for service and merchandise?

Inventory management practices for services and merchandise share similarities in terms of optimizing inventory levels, updating inventory information, and utilizing inventory as a strategic lever. Both service and merchandise industries aim to manage inventory efficiently to meet demand while minimizing costs and maximizing customer satisfaction. Service firms, like merchandise companies, can benefit from maintaining appropriate inventory levels, whether it involves physical products or service capacity. Additionally, inventory management practices in both sectors involve monitoring, control, and ensuring the availability of resources to deliver quality services or products. By aligning inventory management strategies with demand fluctuations and operational needs, both service and merchandise businesses can enhance their operational efficiency and customer service levels.What factors contribute to the success of individuals with a diploma in business?

Factors contributing to the success of individuals with a diploma in business include critical success factors like communication abilities, interpersonal skills, creative problem solving, ethics education, and technological and analytical competence. Additionally, the prestige of the diploma obtained from a reputable university remains a crucial variable in hiring decisions, especially for managerial positions, higher pay, and social prestige. In the context of academic performance, factors such as accounting lecturer characteristics, accounting class facilities, and prerequisite knowledge of students play a role, with lecturer characteristics showing a significant negative relationship with academic performance. Understanding the motivations, challenges, and success strategies of adult learners completing diploma programs can also shed light on success factors for individuals with business diplomas.Explain the difference between Fintech and TechFin?

Fintech refers to the integration of financial services with technology, offering benefits like speed and lower costs in transactions. On the other hand, TechFin involves technology companies expanding into financial services, leveraging their technological expertise to enhance financial offerings. Fintech focuses on improving financial services through technology and innovation, while TechFin emphasizes technology firms entering the financial sector to provide enhanced services. Fintech companies are competitive in the market, often outshining traditional banks, while TechFin represents technology giants venturing into financial domains. Both Fintech and TechFin play crucial roles in reshaping the financial landscape, with Fintech driving innovation in financial services and TechFin bringing tech expertise to the financial sector.Is service business management more focused on B2B or B2C?

Service business management encompasses both B2B and B2C sectors, with a notable focus on B2B services. Research highlights the increasing importance of B2B services, as they contribute significantly to GDP growth. B2B service innovations positively impact firm value, with B2B-SIs showing a higher effect on firm value in B2B-dominant industries. Additionally, B2B business models are distinct, emphasizing transactions between companies and core business orientations like sourcing and service brokerage. Quality assessment models for professional services in both B2B and B2C systems underscore the importance of information flow and trust-building in client-service provider relationships. Therefore, while services marketing covers both B2B and B2C, the current literature suggests a stronger focus on B2B service management due to its significant impact on firm value and GDP growth.Is servitization research focused more on B2B or B2C?

Servitization research has predominantly focused on the Business-to-Business (B2B) sector rather than the Business-to-Consumer (B2C) sector. While there is a significant emphasis on servitization in the B2B marketing literature, particularly in the manufacturing sector, studies have also explored the application of servitization in various industries, including the construction sector. Research has highlighted the implications of servitization on firm performance in international markets, emphasizing the importance of strategic resource decisions for providing different types of service offerings. Additionally, the profitability and scalability of servitization models have been hindered by challenges such as ineffective technology implementation, indicating a need for operational scale to achieve sustained profitability.Is servitization management research focused more on B2B or B2C?

Servitization management research has predominantly focused on the B2B sector rather than B2C. While the B2B marketing literature has extensively explored servitization, highlighting its implications for capturing value, enhancing customer relationships, and leveraging technology like intelligent automation, the B2C sector has received less attention in this regard. Studies emphasize the importance of servitization in B2B contexts, addressing challenges such as cost-effectiveness and scalability through innovative service models and technology integration. Additionally, research underscores the significance of servitization in various industries, including construction, where it has led to differentiation, revenue diversification, and cost structure modifications. Overall, the current trend in servitization management research leans towards B2B applications, with limited exploration in the B2C domain.What theory explain business longevity?

The theory that explains business longevity involves a combination of factors. One key aspect is the interplay between internal and external mechanisms within an organization and its environment, as highlighted in the research by Haag, Achtenhagen, and Grimm. Additionally, the alignment of autonomous and induced strategy processes, along with alert strategic leadership, plays a crucial role in ensuring corporate longevity, as proposed by Burgelman and Grove. Furthermore, the values embedded in a family business, such as competitive value proposition, distinctive capabilities, dynamic capabilities, trust, and commitment, are essential for achieving longevity, as discussed by Heryjanto. By considering these perspectives, businesses can enhance their chances of long-term survival and success.What theory explain smes business longevity?

The longevity of Small and Medium Enterprises (SMEs) is influenced by various factors and theories. One key theory is the importance of values and vision within family businesses, where embedded values and a shared vision contribute to business sustainability. Additionally, the utilization of marketing strategies, such as differentiation and understanding customer needs, plays a crucial role in the success and longevity of SMEs. Furthermore, the combination of financial control, transparent organizational relationships, and behavioral variables are highlighted as essential elements for ensuring the longevity of businesses. By integrating these theories and strategies, SMEs can enhance their longevity and sustainability, creating value not only economically but also socially.What has been the role of ngo in corporate climate action?

NGOs play a crucial role in influencing corporate climate action by contributing to urban climate governance. They facilitate climate change adaptation through activities like capacity building, climate advocacy, and waste management, leading to greater resilience benefits for local communities. Additionally, NGOs often initiate climate change adaptation programs that involve collaboration with state and non-state actors, steering actions beyond traditional administrative systems. While corporations, especially multinational ones, are increasingly engaging in climate change adaptation to minimize impacts on their operations and support broader climate resilient development efforts, the involvement of NGOs is instrumental in driving transformative actions that go beyond the business case constraints faced by companies. This collaboration between NGOs and corporations highlights the importance of multi-stakeholder partnerships in advancing climate action agendas.