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What was consumer behaviour before Covid-19, what did travel industry look like? 


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Consumer behavior before Covid-19 in the travel industry was characterized by a dynamic and growing sector that significantly impacted national economies by creating jobs and stimulating GDP. However, the outbreak of Covid-19 led to a significant negative impact on the travel industry globally, with restrictions on movement affecting tourism markets. The pandemic resulted in changes in consumer lifestyle, including adaptations in travel habits, electronic shopping, payment channels, and a focus on healthy living. Additionally, the study on air travel behavior during Covid-19 highlighted the importance of understanding passengers' perceived risks and behaviors, emphasizing the need for airlines to provide better services and emotional support to passengers. The pandemic also led to a shift in consumer behavior towards embracing practices like mobile check-in, cashless transactions, and enhanced cleaning procedures in the Indian hotel industry.

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Before Covid-19, the tourism industry was thriving, creating jobs and boosting GDP. However, the industry has been severely impacted by Covid-19 restrictions and safety concerns due to events like Russia's invasion of Ukraine.
Open accessJournal ArticleDOI
Jovana Lazarević, Veljko Marinković 
01 Jan 2021-Marketing Science
4 Citations
Consumer behavior before Covid-19 involved less use of electronic shopping and payment channels. Travel industry saw more public transport use compared to personal vehicles.
Consumer behavior in air travel before Covid-19 was compared to during the pandemic, focusing on perceived risks and changes post-vaccine discovery, aiming to enhance airline services and passenger understanding.
Not addressed in the paper.

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