Showing papers on "Computer user satisfaction published in 1970"

Article Use and Its Relationship to Individual User Satisfaction

Abstract: I N LIBRARY RESEARCH concerned with the individual's use of journals, serials, or monographs, a careful definition of terms must be made relative to such use. For example, it is quite different to speak of \"satisfying a percentage of user circulation requirements\" than to speak of \"satisfying a percentage of the users.\" In the former case, one is speaking of the total number of loans or transactions regardless of which user has made the request, and in the latter case one refers to circulation satisfaction of individuals. For example, if a given library is satisfying 80 percent of its overall requests, this statistic does nat mean that 80 percent of the individuals making these requests had their requests fully satisfied, nor does it mean that each user had 80 percent of his requests satisfied. The statistic simply means that 80 percent of the total number of requests were satisfied. The extent of satisfaction of individual user requests would depend upon the number and variety of requests from each individual. Some users might have all of their requests satisfied, others only some, and others, none at all. Thus one could speak of the individual's user requirements being fully satisfied, partially satisfied, or not satisfied. User requests for Xerox copies of journal articles at the Air Force Cambridge Research Laboratory ( AFCRL)