Showing papers on "Differentiated service published in 1993"

Concepts for service management by end users

Abstract: The main idea behind the intelligent network is the rapid and versatile service creation and deployment that will ultimately result in increasing revenues for network operators and service providers. Today the efforts concentrate on defining and implementing a functional architecture. However, service management by end users, i.e. end user facilities for service subscription and customization, has been neglected so far. Current approaches do not satisfy end user needs. Starting with CS-1 targeted services, the authors develop an end user approach to service management that enables subscription and customization by telephone. They give illustrating examples based on the experience made with the service creation environment developed at Philips Research. >

Potential future applications of direct, automated service activation

Abstract: There is budding interest among telecommunications network and service providers in allowing subscribers to activate their telecommunications services by directly interacting with a fully automated service activation process. This capability facilitates both service turn-up for new customers and service addition for existing customers. Direct, automated service activation (DASA) is enabled by remote management of service attributes, which is governed by input from a variety of possible customer access channels. Some of the most promising direct input channels, beyond DTMF (dual-tone multi-frequency) keypad signaling, include centrally located video kiosks, portable analog display sets, and in-home video monitors. Another significant enabler for direct, automated activation is re-engineering key aspects of the existing service activation architecture. Three possible functional architectures for a DASA application, each progressively more complex, are out-lined. For any of these architectures, re-engineering must focus on several important aspects, such as the flexible sequencing of processing steps and closer alignment between network and administrative data.

User service profile information access system

Abstract: PURPOSE: To provide a user service profile information access system for performing common and efficient access without depending on service by solving the problem of making access corresponding to an access form or the retrieving form of various data corresponding to the hierarchy of service different and not common for each type of service corresponding to user service profile infor mation managed for each user/service of a communication network. CONSTITUTION: The definition list of service, user service profile information levels and contract item group/weekly schedule information is held at a user service profile information access definition list 15, the retrieval of user service profile information is requested from a user service profile information access request function part 14 in a common service access form corresponding to this definition list, the information is retrieved by being converted to a user service profile information form Managed for each access user/service by the definition list 15 corresponding to this request, and the retrieved result is converted to the common service form due to the definition list and returned to the retrieval requesting means. COPYRIGHT: (C)1994,JPO&Japio

Service creation-Making the promise a reality

Abstract: A set of service creation and management capabilities available now with the advanced intelligent network infrastructure is discussed. A primary focus is given to a very powerful and intuitive visual language approach for service programming. This visual language empowers a wide range of service developers by buffering the developer from both the details of telephone network operations, as well as those of typical programming languages. It provides an intuitive yet rich set of service definition capabilities for the non-programmer and hence invites increased participation in the process. This increased participation, in turn, opens the door to an accelerated rate of service innovation and customization. >

Service conflict analysis system

Abstract: PURPOSE:To provide a service conflict analysis system which can easily deal with additions and changes of various types of switching services by deciding the service and the service control/conflict based on a service decision table and a service control table respectively. CONSTITUTION:A selector 22 starts an analyzing part 21 to analyze a tacit service and then decided a subscriber class corresponding to a requested subscriber to extract a start service out of a service decision table 30 with the decided subscriber class used as a key. The read-out start service name is reported to a service analyzing part 20 from the part 21, and the part 20 reeds an actual program of the start service out of a service program part 11 to carry it out. A selector 23 starts an analyzing part 22 to analyze a specifying service against the trigger detection for outgoging and incoming calls, etc. When these services are requested, the part 22 decides based on a service control table 31 whether the requested service should be accepted or not in consideration of the conflict to the service under execution. Meanwhile the part 20 reads the program of the start service out of the part 11 and carries it out.

Service design and human factors considerations in the introduction of personal communications services

Abstract: Rapid advancements in telecommunications technologies are opening many new opportunities to broaden a service provider's customer base, and offer those customers more choices in order to personalize services. The advent of intelligent network technology design concepts allows rapid service introduction based on customer needs and the flexibility to personalize a service to an individual's needs through the Intelligent Network's Service Creation Environmentl. However, as Southwestern Bell's Personal Communications service design work has shown, the ability to offer robust, flexible, and personalized services is limited by the resulting complexity of the service and the customer's ability to easily understand how the service operates. We are faced with the following dilemma: How can we offer services with enough flexibility to meet a wide range of customers' needs while ensuring that any one customer is not inundated with too many features? This is an important issue since customers will not use - and therefore not pay for - services which they perceive to be too complex. This paper describes Southwestern Bell's first attempt to provide Personal Communications services using the robust capabilities of an intelligent network platforms. We examine how the service design process was conducted (using the axiom that services must be driven by your Marketing organization and not your technology organization), what we learned, and how we will improve our methodology in future endeavors. The implications of using a service prototyping platform are also discussed.