Showing papers on "Lean Six Sigma published in 2003"

Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

Abstract: "How do I apply Lean Six Sigma in my service organization?" This is a question many executives and managers are asking. With all the emphasis on using Lean Six Sigma in manufacturing environments, the need for a clear methodology for implementing these major quality improvement initiatives in service functions has been mainly overlooked - until now. "Lean Six Sigma for Service" provides a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. It's no secret that service functions have a harder time applying Lean and Six Sigma principles. The manufacturing roots of these initiatives have made it unclear how to apply these tools to services; this book effortlessly makes that translation.Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, RD become a customer-centered organization; gain control over process complexity Improve response time on signature services; apply value-based management to project selection; clean up your workspace; and develop supplier relationships.For guidance in deploying Lean Six Sigma in service organizations, reducing lead times, streamlining processes, and holding down costs, "Lean Six Sigma for Services" is the most complete, authoritative guide you can own. "Lockheed Martin recognized that our business support processes have as much opportunity for improvement as our design and build areas. By applying Lean process speed and Six Sigma quality tools to marketing, legal, contract administration, procurement, etc. we have created a competitive advantage...The lessons learned and practical case studies contained in "Lean Six Sigma for Service" provide a road map which can create great value for customers, employees and shareholders." - Mike Joyce, Vice President, Lockheed Martin. For operational excellence deploy Lean Six Sigma in your service organization.Would you like to: reduce your company's service costs by 30 to 60 percent? Improve service delivery time by 50 percent? Expand capacity by 20 percent - without adding staff? If you answered yes - and who wouldn't - then this is the book for you. "Lean Six Sigma for Services" reveals how to bring the miracle of Lean Six Sigma improvement out of manufacturing and into service functions.Michael George describes the basic elements of successful deployment, including insights from corporate leaders who have already "walked the talk" to accelerate your own journey. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge necessary to blend Lean and Six Sigma to optimize services. You'll see how Lean Six Sigma can cut costs by reducing complexity; how to utilize its tools to provide better quality service; and how you can use shareholder value to drive project selection - without needing an MBA.

What is Lean Six Sigma

Abstract: This title offers a quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers. Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you'll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area. Packed with diagrams, cartoons, and real-life examples, "What is Lean Six Sigma?" reveals the four keys of Lean Six Sigma and how they apply to your own job: delight your customers with speed and quality; improve your processes; work together for maximum gain; and, base decisions on data and facts. You'll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.

Lean six sigma for service

Abstract: This book provides real-world examples from situations where the critical determinants of quality and speed are the flow of information and the interaction between people. Here are some other important features of the book that will make reading it worth your while: 1) Discover how to apply Lean tools to achieve greater speed in service processes 2) Discover how to integrate Lean and Six Sigma 3) See how you can use shareholder value to drive project selection--without needing an MBA 4) Discover how Lean Six Sigma can cut cost by reducing complexity.

Lean, six sigma, and the systems approach: Management initiatives for process improvement

Abstract: As the discussion below makes clear, both lean and six sigma work best when they are implemented using the structured decision-making tools featured in the Systems Approach for Process Improvement.TM The Systems Approach enhances both lean and six sigma -and can even help integrate the two methodologies. For an explanation of how the Systems Approach is implemented, see Exhibit 1. For brief descriptions of the tools commonly used in the Systems Approach, see my winter 2002 “Quality Toolbox” column, entitled “Creating a Value-Added, Performance-Driven Environmental Management System.” Environmental Quality Management, 12(2), 81-88.

Leaning Into Six Sigma: A Parable of the Journey to Six Sigma and a Lean Enterprise

Abstract: Reading this tale could result in effective change occurring in your organization! This is the book you will want everyone in your company to read before you start your Lean Six Sigma deployment. Written by professionals who have successfully rolled out Lean Six Sigma in numerous organizations, "Leaning Into Six Sigma" uses a fast-paced business novel format to explain how to combine today's two leading improvement methodologies - Lean Enterprise and Six Sigma - for dramatically improved quality and cycle times.The book tells the tale of a company in crisis that had to improve to stay in business - and how management and employees came to understand and implement a Lean Six Sigma initiative, facing challenges along the way. The story is designed to introduce everyone in an organization to problem-solving strategies that get rid of excess inventory, speed up processes, and improve quality at all levels. Using simple language, the authors help you grasp the basic quality concepts of Lean Six Sigma, including: the 5 S's - Sifting, Sorting, Sweeping and Washing, Spic and Span, and Self-Discipline MAIC (Measure, Analyze, Improve, Control); DOE (Design of Experiments); ANOVA (Analysis of Variance). Help your organization understand the need for change and begin to implement it by leaning into Six Sigma.

The Honeywell Experience

Abstract: Honeywell International�s Six Sigma Plus is a marriage of traditional Six Sigma variation reduction techniques with the waste reduction efforts of lean enterprise deployment. Design for Six Sigma (DFSS) is being applied to both new product development a..

Six Sigma Approach Linked with Lean and TOC

Abstract: This study proposes a method of implementing Six Sigma linking Lean approach and/or TOC(Theory of Constraints). A case study carried out in a PCB production line is examined to compare Lean Six Sigma and TOC Six Sigma. Implementing guidelines are given to achieve the whole company's optimum.