Showing papers on "Service system published in 1983"

Psychiatric Services in Rural Areas: A Sociological Overview

Abstract: This sociological review of the literature analyzes the delivery of psychiatric services in rural America. Nonsocial, demographic, socioeconomic, interpersonal, and ideological influences are considered. Factors encouraging change in the psychiatric service system (for example, shifting demographic realities, new environmental stimuli, and progressive attitudes toward social reform) contrast with, and vie against, factors favoring the status quo (for example, conservative attitudes, resistances to change, and limited resources). It is against this backdrop of instability that psychiatric service needs develop and are acknowledged--or effectively ignored--by the psychiatric service system in rural communities.

Measuring the Quality of In‐Branch Customer Service

Abstract: Service is a vital, multi‐dimensional ingredient of the relationship between customers and their bank, or, more especially, their branch. Further, word‐of‐mouth recommendation is a valuable source of new business and is often based upon the range of services available. It is therefore an important function of branch management to monitor on a daily basis the quality of service given to customers and, more globally, for Head Office management to have available an occasional measure of the levels of service available at individual branches.

The Transfer of Concepts and Techniques Between Manufacturing and Service Systems

Abstract: In recent years, it has become almost commonplace amongst production and operations management practitioners that the concepts, principles, methodologies and techniques from manufacturing can be applied to service operations. This article attempts a framework for thinking about organisations and a suggestion for research to facilitate the transfer of expertise across the interfaces. It is not simply the application of techniques which is sought but a synergistic growth in the effectiveness of production and operations management.

Systems Planning for the 80s: The Nebraska Mental Health Desired Service System Model

Abstract: In an effort to address the complex realities of mental health service delivery in the 1980s, a systems model for planning and policy making has been developed. The model, called “the Nebraska Mental Health Desired Service System,” can serve as a template for future service delivery system design. The development of the model and issues attendant to it are presented. Application of the model to planning, fiscal management, system management, politics, human resources development, and services coordination is presented.

The MICE Project: An Innovative Service Delivery System for Visually Handicapped Children.

Abstract: Existing federal and state service programs, based on categorical treatment needs and income eligibility, often fail to provide comprehensive, coordinated services to visually handicapped infants and children. This problem is exacerbated in rural communities, where a small, widely-scattered population requires service. A cost-effective interagency linkage is proposed for service delivery in these areas. Its development and implementation are also described.

The Georgia experience: Unifying state and local services around the balanced service system model

Abstract: Despite demands over many years for a unified public mental health system, there is still considerable opposition, especially from professional associations.

Telephone voice service system

Abstract: PURPOSE:To store the number of called parties naturally, by receiving the called party number of sound edit and synthesis while the called party responds, through a voice service means provided to an exchange having an abbreviated dial function. CONSTITUTION:A main channel of an exchange having abbreviated dial function is provided with a voice service device 11 sound-editing and synthesizing a called party number to a prescribed pattern, and a scanning device 12 connecting and scanning a trunk circuit 9 for confirming a response signal of the called party and indicating the stop of output of the device 11. When a caller dials an abbreviated number, the output of the device 11 is received until the called party responds.

The Connecticut Unit of Service System

Abstract: Mental health services are measured in units that do not permit comparison of inpatient and outpatient data. This article presents a unified system for quantifying services and service delivery that is administratively useful in monitoring and allocating resources.