Alptekin Sökmen

TL;DR: In this article, the authors investigated the effects of work role and family role variables on frontline employees' affective (job satisfaction, JSAT and intention to leave, INTLEAVE) and performance (service recovery performance, SERPERF) outcomes in Turkish hotel industry.

TL;DR: In this article, the impact of job satisfaction, organizational commitment, identification and person-organization fit on the organizational performance for IT employees working in a Turkish government organization was investigated.

TL;DR: In this paper, the authors developed and tested a model where work-family conflict is posited as a mediator between work overload and burnout (exhaustion and disengagement), and positive affectivity as a moderator of the relationships between the two dimensions of burnout and work overload.

TL;DR: Cagimizda orgutler, gunluk hayatimisda onemli roller ustlenmekte ve bir bakima toplum, ORGUTLER bilesiminden olusmaktadir as discussed by the authors, isgorenlerin orgut faaliyetlerinin etkinligi ve verimliligi acisindan onem tasidigi ifade edilmektedir

TL;DR: In this article , the authors present a framework and viewpoint on the intellectual structure and evolution of customer experience research in the service literature using the Scopus database, journal articles on customer experience have been extracted and examined to unearth the source knowledge and main themes via a two-step approach of bibliometric (citation and co-citation) and content analyses.