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Amitava Mitra
Researcher at Auburn University
Publications - 75
Citations - 1668
Amitava Mitra is an academic researcher from Auburn University. The author has contributed to research in topics: Warranty & Quality (business). The author has an hindex of 17, co-authored 73 publications receiving 1556 citations. Previous affiliations of Amitava Mitra include Clemson University.
Papers
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Book
Fundamentals of quality control and improvement
TL;DR: PREFACE vii explains the development of quality management techniques and the design and application of the TAGUCHI METHOD.
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Executive or functional manager?: The nature of the CIO's job
TL;DR: Five successful CIOs in five divergent industries are studied using the structured observation methodology employed by Mintzberg in his study of CEOs and by Ives and Olson in their study of MIS managers, suggesting that the CIO operates as an executive rather than a functional manager.
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A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model
Cigdem Basfirinci,Amitava Mitra +1 more
TL;DR: In this paper, the applicability of a modified Servqual instrument as a means of measuring customers' perceptions and expectations is explored using respondents from USA and Turkey, and the study is unique as it integrates the Servqual scale and the Kano model in a complementary way.
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A Note on Determining Order Quantities with a Linear Trend in Demand
TL;DR: In this paper, the authors present a procedure for adjusting the economic order quantity model for the cases of increasing or decreasing linear trend demand patterns, in which the model is severely restricted by the assumption of constant demand.
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Market share and warranty costs for renewable warranty programs
TL;DR: In this article, the authors investigated the effect of rebates on market share and costs of a certain type of warranty, where the rebate policy is either linear pro-rata or lump sum.