Journal of Air Transport Management 

TL;DR: In this article, the authors provide answers to a number of critical questions: What are the key drivers of each type of airline's business model? Is there a difference in passengers' perceptions between low-cost carriers and full-service incumbents in a mature European market and in a rapidly developing Asian economy?What are the principle reasons why a passenger chooses a particular airline model?

TL;DR: In this article, a conceptual model that considers service expectation, service perception, service value, passenger satisfaction, airline image, and behavioral intentions simultaneously was proposed to improve the understanding of air passengers' decision-making processes.

TL;DR: In this paper, a hybrid multiple criteria decision-making model is proposed to address dependent relationships among criteria, using a decision making trial and evaluation laboratory along with an analytical network process, to decide the relative weights of criteria, showing inter-dependence and feedback.

TL;DR: In this paper, a conceptual framework based on the one created by Fielding et al. is used to construct a performance evaluation process for airlines with financial ratios taken into consideration, and the TOPSIS method is used for the outranking of airlines.

TL;DR: In this article, the authors investigated the linkages among service quality, service provider image, customer expectations, perceived value, customer satisfaction and brand loyalty in a Dubai-based airline.