Andrea Malsbender

TL;DR: This work proposes a new framework which structures service innovation capability into the areas of sensing, seizing, and transformation, and identifies and describes the key activities in all of these three areas based on an analysis of existing literature.

TL;DR: In this paper, the authors developed and tested a theoretical framework that explains how IT can contribute to service innovation performance and finally, to service provision performance, and differentiate between sensing (SN), seizing (SZ), and transformation (TF) as the key abilities in service innovation.

TL;DR: The authors studied how innovation ideas moved from an enterprise social network platform to regular innovation processes at a large Australian retailer and found that the success of innovation ideas depends on how easily understandable the idea is on the platform, how long it has been discussed, and how powerful the social network participants are in the organization.

TL;DR: In this article, the authors studied how innovation ideas moved from an enterprise social network platform to regular innovation processes at a large Australian retailer and found that the success of innovation ideas depends on how easily understandable the idea is on the platform, how long it has been discussed, and how powerful the social network participants are in the organization.

TL;DR: In this article, a framework for supporting the use of social media affordances for service innovation is presented, tested in a specific domain and supplemented by potential future research and implications for theory and practice.