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Andreas Schindler
Researcher at Deutsche Telekom
Publications - 1
Citations - 729
Andreas Schindler is an academic researcher from Deutsche Telekom. The author has contributed to research in topics: Customer retention & Service quality. The author has an hindex of 1, co-authored 1 publications receiving 695 citations.
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Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market
TL;DR: In this article, a two-staged model was proposed to test hypotheses suggesting that customer retention, loyalty, and satisfaction should be treated as differential constructs which are causally interlinked.