A
Anne Stringfellow
Researcher at Arizona State University
Publications - 10
Citations - 1175
Anne Stringfellow is an academic researcher from Arizona State University. The author has contributed to research in topics: Service (business) & Service provider. The author has an hindex of 10, co-authored 10 publications receiving 1112 citations.
Papers
More filters
Journal ArticleDOI
Invisible costs in offshoring services work
TL;DR: In this article, the authors combine existing service operations theory with insights from the literature on communications and culture to present a new conceptual framework, organized around interaction intensity and interaction distance, for offshoring service work.
Journal ArticleDOI
Interfunctional conflict, conflict resolution styles, and new product success: a four-culture comparison
TL;DR: In this article, the authors developed a model relating innovation success to the level of interfunctional conflict and conflict resolution methods, and found a concave relationship between performance and inter-functional conflict among marketing, R&D, and manufacturing.
Journal ArticleDOI
Managing conflict to improve the effectiveness of retail networks
TL;DR: In this paper, a study of 81 simulated networks found that inter-personal and task conflict has a negative effect on network member satisfaction and desire to be a member of the network.
Journal ArticleDOI
Antecedents and Consequences of Goal Incongruity on New Product Development in Five Countries: A Marketing View
TL;DR: In this article, the authors examined the effect of national culture on the formation of common goals in cross-functional integration and found that goal incongruity among marketing, R&D, and manufacturing impairs all three components of crossfunctional integration.
Journal ArticleDOI
The service volunteer – loyalty chain: an exploratory study of charitable not‐for‐profit service organizations
TL;DR: In this article, the authors identify and describe service design and operational factors relevant to volunteer satisfaction in not-for-profit organizations, and explore the elements of service delivery that impact volunteer satisfaction.