According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

Out of the Crisis

THE NEED FOR QUALITY The first thing that we need to consider, in any organization, is that quality is the most important thing. The quality of your work defines you.  Whoever you are,  Whatever you do,  I can find the same products and services cheaper somewhere else. But your quality is your signature. Developing and delivering high quality products and services means that you are doing things correctly from the beginning. As a consequence, you are reducing the need for additional services, from verification to warranty.

Total quality management.

http://firooz.persiangig.com/document/golamreza/12.pdf

Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study

It is considered by many that for industry to prosper into the 1990s it must adopt the principles of total quality control. These principles offer the opportunity to tap previously unused brainpower within an organisation, and to achieve what our potential overseas customers expect of us, that is, a guaranteed 100 per cent good product. This paper presents one company's ideas and methods of implementation. Tqc is very much a people thing, and requires employees at all levels to become familiar with, and practise basic charting and problem solving techniques. Economics do not allow us to load up our organisations with service departments. Quality must be controlled by the people at the workface (a).

Total quality control

Purpose



– The advent of recession at the beginning of twenty-first century forced many organizations worldwide to reduce cost and to be more responsive to customer demands. Lean Manufacturing (LM) has been widely perceived by industry as an answer to these requirements because LM reduces waste without additional requirements of resources. This led to a spurt in LM research across the globe mostly through empirical and exploratory studies which resulted in a plethora of LM definitions with divergent scopes, objectives, performance indicators, tools/techniques/methodologies, and concepts/elements. The purpose of this paper is to review LM literature and report these divergent definitions, scopes, objectives, and tools/techniques/methodologies. 




Design/methodology/approach



– This paper highlights various definitions by various researchers and practitioners. A total of 209 research papers have been reviewed for the research contribution, research methodology adopted, tools/techniques/methodologies used, type of industry, author profile, country of research, and year of publication. 




Findings



– There are plethora of LM definitions with divergent objectives and scope. Theory verification through empirical and exploratory studies has been the focus of research in LM. Automotive industry has been the focus of LM research but LM has also been adopted by other types of industries also. One of the critical implementation factors of LM is simultaneous adoption of leanness in supply chain. LM has become an integrated system composed of highly integrated elements and a wide variety of management practices. There is lack of standard LM implementation process/framework. 




Originality/value



– The paper reviews 209 research papers for their research contribution, research methodology, author profile, type of industry, and tools/techniques/methodology used. Various characteristics of LM definitions are also reviewed.

Lean manufacturing: literature review and research issues

Purpose – The purpose of this paper is to obtain a better understanding of the extent to which lean production permeates manufacturing companies in Malaysia by drawing on supply chain management (SCM) managers' or production managers' perception of lean production practices and level of performances in the industryDesign/methodology/approach – The instrument used in this study is a structured survey questionnaire consisting of two major parts The first part comprises several variables measuring lean production practices, and the second part consists of several performance measurements Sample companies are chosen from Malaysian manufacturing companies listed in the Federation of Malaysian Manufacturers directory From the 300 companies sampled, 200 responses were completed, representing a 67 per cent response rateFindings – The results support the conceptual model, demonstrating strong association between lean production, product quality performance, and business performance The structural equation mo

Lean production supply chain management as driver towards enhancing product quality and business performance

Purpose – The paper seeks to obtain a better understanding of the extent to which service quality permeates within the Malaysian public service sector by drawing on management and customer perceptions of service quality.Design/methodology/approach – Two separate surveys were distributed to managers and customers across 86 branches of a public sector department within the Malaysian Ministry. The manager survey comprised instruments relating to organisational service performance, while the customer survey contained instruments relating to service quality and customer satisfaction. A total of 430 manager and customer surveys were completed, representing a 95 percent response rate.Findings – The results support the conceptual model in demonstrating a strong correlation between service quality dimensions, service performance and customer satisfaction. In particular, service providers classified as “excellent” were rated most favourably in terms of responsiveness, access and credibility.Research limitations/imp...

An exploratory study of service quality in the Malaysian public service sector

The structural linkages between TQM, product quality performance, and business performance: Preliminary empirical study in electronics companies

(2000). The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies. Total Quality Management: Vol. 11, No. 4-6, pp. 808-819.

The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies

/pdf/enhancing-production-performance-and-customer-performance-3cvvng28t5.pdf

Arawati Agus

Papers

Lean production supply chain management as driver towards enhancing product quality and business performance

An exploratory study of service quality in the Malaysian public service sector

The structural linkages between TQM, product quality performance, and business performance: Preliminary empirical study in electronics companies

The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies

Enhancing Production Performance and Customer Performance Through Total Quality Management (TQM): Strategies For Competitive Advantage