According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

Out of the Crisis

http://www.feg.porto.ucp.pt/docentes/rsousa/Files/Sousa&Voss%20JOM%20-%20In%20Press.pdf

Contingency research in operations management practices

http://firooz.persiangig.com/document/golamreza/12.pdf

Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study

An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model

TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty

https://isiarticles.com/bundles/Article/pre/pdf/4281.pdf

B.R. Koka

Papers

TQM across multiple countries: Convergence Hypothesis versus National Specificity arguments