▶ Addresses the accessibility, usability, and, ultimately, acceptability of Information Society Technologies by anyone, anywhere, at anytime, and through any media and device. ▶ Focuses on theoretical, methodological, and empirical research, of both technological and non-technological nature. ▶ Features papers that report on theories, methods, tools, empirical results, reviews, case studies, and best-practice examples.

Universal access in the information society

The usefulness of mobile devices has increased greatly in recent years allowing users to perform more tasks in a mobile context. This increase in usefulness has come at the expense of the usability of these devices in some contexts. We conducted a small review of mobile usability models and found that usability is usually measured in terms of three attributes; effectiveness, efficiency and satisfaction. Other attributes, such as cognitive load, tend to be overlooked in the usability models that are most prominent despite their likely impact on the success or failure of an application. To remedy this we introduces the PACMAD (People At the Centre of Mobile Application Development) usability model which was designed to address the limitations of existing usability models when applied to mobile devices. PACMAD brings together significant attributes from different usability models in order to create a more comprehensive model. None of the attributes that it includes are new, but the existing prominent usability models ignore one or more of them. This could lead to an incomplete usability evaluation. We performed a literature search to compile a collection of studies that evaluate mobile applications and then evaluated the studies using our model.

/pdf/usability-of-mobile-applications-literature-review-and-2sgkvggy18.pdf

Usability of mobile applications: literature review and rationale for a new usability model

Symposium on Haptic Interfaces for Virtual Environment and Teleoperator Systems 参加報告

This paper describes an empirical study of the problems encountered by 32 blind users on the Web. Task-based user evaluations were undertaken on 16 websites, yielding 1383 instances of user problems. The results showed that only 50.4% of the problems encountered by users were covered by Success Criteria in the Web Content Accessibility Guidelines 2.0 (WCAG 2.0). For user problems that were covered by WCAG 2.0, 16.7% of websites implemented techniques recommended in WCAG 2.0 but the techniques did not solve the problems. These results show that few developers are implementing the current version of WCAG, and even when the guidelines are implemented on websites there is little indication that people with disabilities will encounter fewer problems. The paper closes by discussing the implications of this study for future research and practice. In particular, it discusses the need to move away from a problem-based approach towards a design principle approach for web accessibility.

http://www-course.cs.york.ac.uk/advt/classes/class03/materials/Power,%20Freire,%20Petrie,%20Swallow%202012.pdf

Guidelines are only half of the story: accessibility problems encountered by blind users on the web

Over the last 20 years, cultural heritage has been a favored domain for personalization research. For years, researchers have experimented with the cutting edge technology of the day; now, with the convergence of internet and wireless technology, and the increasing adoption of the Web as a platform for the publication of information, the visitor is able to exploit cultural heritage material before, during and after the visit, having different goals and requirements in each phase. However, cultural heritage sites have a huge amount of information to present, which must be filtered and personalized in order to enable the individual user to easily access it. Personalization of cultural heritage information requires a system that is able to model the user (e.g., interest, knowledge and other personal characteristics), as well as contextual aspects, select the most appropriate content, and deliver it in the most suitable way. It should be noted that achieving this result is extremely challenging in the case of first-time users, such as tourists who visit a cultural heritage site for the first time (and maybe the only time in their life). In addition, as tourism is a social activity, adapting to the individual is not enough because groups and communities have to be modeled and supported as well, taking into account their mutual interests, previous mutual experience, and requirements. How to model and represent the user(s) and the context of the visit and how to reason with regard to the information that is available are the challenges faced by researchers in personalization of cultural heritage. Notwithstanding the effort invested so far, a definite solution is far from being reached, mainly because new technology and new aspects of personalization are constantly being introduced. This article surveys the research in this area. Starting from the earlier systems, which presented cultural heritage information in kiosks, it summarizes the evolution of personalization techniques in museum web sites, virtual collections and mobile guides, until recent extension of cultural heritage toward the semantic and social web. The paper concludes with current challenges and points out areas where future research is needed.

/pdf/personalization-in-cultural-heritage-the-road-travelled-and-35wrqofbvf.pdf

Personalization in cultural heritage: the road travelled and the one ahead

Search engines are a fundamental tool for retrieving specific and appropriate information on the Internet; for this reason it is essential for any user to be able to interact with simple, clear and accessible interfaces. In this paper we describe the main design issues affecting the user interface of a search engine when a sightless user interacts by means of a screen reader or voice synthesizer. In particular, the most important differences between a visual layout and aural perception are discussed, in order to propose appropriate and specific guidelines for improving the design of search engine interfaces.

/pdf/designing-search-engine-user-interfaces-for-the-visually-6q4z6jgeg1.pdf

Designing search engine user interfaces for the visually impaired

Recently, in the attempt to increase blind people autonomy and improve their quality of life, a lot of effort has been devoted to develop technological travel aids. These systems can surrogate spatial information about the environment and deliver it to end-users through sensory substitution (auditory, haptic). However, despite the promising research outcomes, these solutions have met scarce acceptance in real-world. Often, this is also due to the limited involvement of real end users in the conceptual and design phases. In this article, we propose a novel indoor navigation system based on wearable haptic technologies. All the developmental phases were driven by continuous feedback from visually impaired persons. The proposed travel aid system consists of a RGB-D camera, a processing unit to compute visual information for obstacle avoidance, and a wearable device, which can provide normal and tangential force cues for guidance in an unknown indoor environment. Experiments with blindfolded subjects and visually impaired participants show that our system could be an effective support during indoor navigation, and a viable tool for training blind people to the usage of travel aids.

Integrating Wearable Haptics and Obstacle Avoidance for the Visually Impaired in Indoor Navigation: A User-Centered Approach

Visual maps deliver content in a simple and effective way. They can be useful for various purposes in areas such as street guidance, surrounding information, and education. However, sightless persons are unable to explore visual maps and risk being cut off from several multimedia Web applications. In this paper, starting from accessibility issues of map-based applications, we discuss possible interaction modalities and devices to use for truly achieving usage perspectives desired by blind people. New ways to interact with a mobile device (such as gestures or touch commands) and possible solutions for making a map truly effective are investigated. In order to better explain the issues and needs of blind users accessing visual maps, an example of an interaction is presented.

/pdf/making-visual-maps-accessible-to-the-blind-jzv9kin8gp.pdf

Making visual maps accessible to the blind

The application of appropriate web site design and evaluation methods help to ensure more usable and accessible web sites. While in the literature guidelines and evaluation methods for accessibility and usability are given and discussed separately, we aim to identify the relationships between these two concepts, in particular considering usability criteria for accessible web sites. In this work, we propose a set of usability criteria for accessible web sites in order to improve the navigability for special users, i.e. the vision impaired. The identification of the 16 criteria suggested herein was performed through empirical feedback, in which simple hypotheses were formulated, then tested. Subsequently, a systematic method was developed on the basis of the tests, resulting in a classification of the criteria according to usability aspects. The proposed criteria have been applied to an existing public administration web site.

/pdf/criteria-for-usability-of-accessible-web-sites-bmhc00ungt.pdf

Criteria for usability of accessible web sites

In this report, we share our experience and observations on the challenges blind people face with text entry on touch-based mobile phones, particularly from the perspective of one of the authors, who is blind. To better understand these issues we developed and tested Multimodal Text Input Touchscreen Keypad (MTITK), an audio-tactile text entry prototype based on multitap, which relies on a telephone keypad layout organized into five key groups with distinct audio-tactile feedback. Users explore the screen to identify the current selected key, tap to enter text, and gesture to edit it, while receiving the corresponding voice, audio, and tactile feedback; no additional equipment is necessary in our software-only approach. We implemented a prototype on Android and tested its usability with visually impaired participants; they welcomed its multimodality and the familiar layout, but also expressed the need to increase vibration pattern differentiation and refine the character selection mechanism.

/pdf/designing-a-text-entry-multimodal-keypad-for-blind-users-of-2kv5oog4ct.pdf

Barbara Leporini

Papers

Designing search engine user interfaces for the visually impaired

Integrating Wearable Haptics and Obstacle Avoidance for the Visually Impaired in Indoor Navigation: A User-Centered Approach

Making visual maps accessible to the blind

Criteria for usability of accessible web sites

Designing a text entry multimodal keypad for blind users of touchscreen mobile phones