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Barry A. Sabol
Researcher at Case Western Reserve University
Publications - 2
Citations - 3798
Barry A. Sabol is an academic researcher from Case Western Reserve University. The author has contributed to research in topics: Service provider & Job performance. The author has an hindex of 1, co-authored 2 publications receiving 3492 citations.
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Consumer Trust, Value, and Loyalty in Relational Exchanges:
TL;DR: In this paper, the authors developed a framework for understanding the behaviors and practices of service providers that build or deplete consumer trust and the mechanisms that convert consumer trust into value and loyalty in relational exchanges.