From the Publisher: 
A Question of Identity 
Life on the Screen is a fascinating and wide-ranging investigation of the impact of computers and networking on society, peoples' perceptions of themselves, and the individual's relationship to machines. Sherry Turkle, a Professor of the Sociology of Science at MIT and a licensed psychologist, uses Internet MUDs (multi-user domains, or in older gaming parlance multi-user dungeons) as a launching pad for explorations of software design, user interfaces, simulation, artificial intelligence, artificial life, agents, "bots," virtual reality, and "the on-line way of life." 
Turkle's discussion of postmodernism is particularly enlightening. She shows how postmodern concepts in art, architecture, and ethics are related to concrete topics much closer to home, for example AI research (Minsky's "Society of Mind") and even MUDs (exemplified by students with X-window terminals who are doing homework in one window and simultaneously playing out several different roles in the same MUD in other windows). Those of you who have (like me) been turned off by the shallow, pretentious, meaningless paintings and sculptures that litter our museums of modern art may have a different perspective after hearing what Turkle has to say. 
This is a psychoanalytical book, not a technical one. However, software developers and engineers will find it highly accessible because of the depth of the author's technical understanding and credibility. Unlike most other authors in this genre, Turkle does not constantly jar the technically-literate reader with blatant errors or bogus assertions about how things work. Although I personally don't have time or patience for MUDs,view most of AI as snake-oil, and abhor postmodern architecture, I thought the time spent reading this book was an extremely good investment.

스크린 위의 삶 = Life on the screen : identity in the age of the internet

Collaborative design: what is it?

In the context of a growing interest in modelling human behavior to increase the robots' social abilities, this article presents a survey related to socially-aware robot navigation. It presents a review from sociological concepts to social robotics and human-aware navigation. Social cues, signals and proxemics are discussed. Socially aware behavior in terms of navigation is tackled also. Finally, recent robotic experiments focusing on the way social conventions and robotics must be linked is presented.

From Proxemics Theory to Socially-Aware Navigation: A Survey

The idea of integrating users into a co-design process as part of a mass customization strategy is a promising approach for companies being forced to react to the growing individualization of demand Compared to the rather huge amount of literature on manufacturing and information systems for mass customization, only little research discusses the role of the customer within the co-design process Customers face new uncertainties and risks, coined “mass confusion” in this paper, when acting as co-designers Building on a construction strategy of empirical management research in the form of six case studies, we propose the use of online communities for collaborative customer co-design in order to reduce the mass confusion phenomenon In doing so, the paper challenges the assumption made by most mass customization researchers that offering customized products requires an individual (one-to-one) relationship between customer and supplier The objective of the paper is to build and explore the idea of communities for customer co-design and transfer established knowledge on community support to this new area of application

Overcoming Mass Confusion: Collaborative Customer Co-Design in Online Communities

As everyday life is increasingly conducted online, and as the electronic world continues to move out into the physical, the privacy of information and action and the security of information systems are increasingly a focus of concern both for the research community and the public at large. Accordingly, privacy and security are active topics of investigation from a wide range of perspectives--institutional, legislative, technical, interactional, and more. In this article, we wish to contribute toward a broad understanding of privacy and security not simply as technical phenomena but as embedded in social and cultural contexts. Privacy and security are difficult concepts to manage from a technical perspective precisely because they are caught up in larger collective rhetorics and practices of risk, danger, secrecy, trust, morality, identity, and more. Reductive attempts to deal with these issues separately produce incoherent or brittle results. We argue for a move away from narrow views of privacy and security and toward a holistic view of situated and collective information practice.

Collective information practice: emploring privacy and security as social and cultural phenomena

Editors' Introduction: Footprints in the Snow.- I Systems and Theories.- 1 Social Translucence: Using Minimalist Visualisations of Social Activity to Support Collective Interaction.- 2 Collaborative Filtering: Supporting Social Navigation in Large, Crowded Infospaces.- 3 Screen Scenery: Learning from Architecture and People's Practices of Navigation in Electronic Environments.- 4 Navigating the Virtual Landscape: Coordinating the Shared Use of Space.- 5 Experiential Design of Shared Information Spaces.- 6 GeoNotes: A Location-based Information System for Public Spaces.- 7 Footsteps from the Garden: Arcadian Knowledge Spaces.- 8 Social Navigation of Food Recipes: Designing Kalas.- 9 Results from the Footprints Project.- 10 WebPlaces: Using Intermediaries to Add People to the Web.- II Theories and Principles.- 11 Where the Footprints Lead: Tracking Down Other Roles for Social Navigation.- 12 Social Connotations of Space in the Design for Virtual Communities and Social Navigation.- 13 Informatics, Architecture and Language.- 14 Information that Counts: A Sociological View of Social Navigation.- 15 Navigation: Within and Beyond the Metaphor in Interface Design and Evaluation.- 16 The Conceptual Structure of Information Space.- 17 Information Space Navigation: A Framework.- References.

Designing information spaces: the social navigation approach

http://16800960.weebly.com/uploads/1/9/0/6/1906440/sdarticle.pdf

Tasks for and tasks in human-computer interaction

1 Technological Support for Cooperation.- 1.1 Information Exchange.- 1.1.1 Speech Act Systems.- 1.1.2 Office Procedure Systems.- 1.1.3 Semi-structured Message Systems.- 1.2 Information Sharing.- 1.2.1 Textual Conferencing Facilities.- 1.2.2 Multi-user Hypertext.- 1.2.3 Real-Time Conferencing Systems.- 1.2.4 Desktop Conferencing.- 1.2.5 Multimedia Conferencing.- 1.3 Electronic Meeting Systems.- 1.4 Summary.- 2 User Interfaces for CSCW Systems.- 2.1 Introduction.- 2.2 The "Personal" Model of Computing.- 2.2.1 Mine, All Mine - But Do I Want It?.- 2.2.2 Throwing Information Over the Wall.- 2.2.3 It's Yours You Look After It.- 2.3 Applications versus Appropriate Systems.- 2.3.1 Software as Product.- 2.4 CSCW: Imposition of Common Methods of Working or Facilitation of Cooperative Working?.- 2.4.1 Access to Shared Information: Each to His Own.- 2.4.2 Cooperation: My Way.- 2.4.3 Piling Complexity upon Complexity.- 2.4.4 Groups Change As Well As Individuals.- 2.5 Implications for CSCW Interfaces.- 3 Groupware Interfaces.- 3.1 Some Standard Interface Design Guidelines.- 3.2 Designing for Groups.- 3.3 Groupware Interface Issues.- 3.3.1 Be Consistent.- 3.3.2 Provide Feedback.- 3.3.3 Use the User's Model.- 3.3.4 User-Centred Control.- 3.3.5 Use Metaphors.- 3.4 Additional Design Issues for Groupware Interfaces.- 3.4.1 Focus.- 3.4.2 Concurrency.- 3.5 Conclusion.- 4 CSCW For Real: Reflections on Experience.- 4.1 BLEND: The Pioneering Spirit.- 4.2 European Collaboration.- 4.3 Diplomacy.- 4.4 Some Reflections.- 4.5 Conclusion.- 5 Adding a Little Structure to Collaborative Writing.- 5.1 CSCW and Premature Commitment.- 5.2 The Process of Collaborative Writing.- 5.3 Strategies for Collaborative Writing.- 5.3.1 Parallel.- 5.3.2 Sequential.- 5.3.3 Reciprocal.- 5.4 Adding Structure to Collaborative Writing.- 5.4.1 Scheduling.- 5.4.2 Coordination.- 5.4.3 Constraints.- 5.4.4 Intentions.- 5.5 A Case Study in Collaborative Writing.- 5.5.1 Guidelines.- 5.6 Conclusion.- 6 Small-Scale Collaborative Writing Using Electronic Mail.- 6.1 Electronic Mail.- 6.2 Authoring and Editing.- 6.2.1 Small Groups.- 6.2.2 Larger Groups.- 6.2.3 Comparing Writing Technologies.- 6.3 Small Group Case Study.- 6.3.1 The Case Study.- 6.3.2 Learning from the Example.- 6.3.3 CSCW Authoring System Requirements.- 6.4 Conclusion.- 7 HICOM as a CSCW Environment.- 7.1 Research, Collaboration and Professional Practice.- 7.2 Computer Support for the HCI Community.- 7.3 Basic HICOM Concept and Technology.- 7.4 What HICOM Provides with Existing Technology.- 7.5 What HICOM Has Taught Us about CSCW.- 8 Using Process Technology to Support Cooperative Work: Prospects and Design Issues.- 8.1 Introduction.- 8.2 Office Automation.- 8.3 PSS: Process Support System.- 8.3.1 Background and Overview.- 8.3.2 Process Modelling in PML: A Hospital Example.- 8.3.3 A Process Model of Medical Office Work.- 8.3.4 Work in a PSS: The Electronic Medical Office.- 8.3.5 PSS and the Problem of Change.- 8.4 Current Directions: The IOPT Project.- 8.4.1 Tool Integration.- 8.4.2 Designing PSSs.- 8.4.3 Language-Action Based Process Modelling.- 8.4.4 Field Studies of Process Technology and Cooperative Work.- 8.5 Conclusion.- 9 Computer Supported Teamwork.- 9.1 Introduction.- 9.1.1 The User Interface and Support for the Task.- 9.1.2 The User Interface and Cooperative Work.- 9.1.3 Scope of this Chapter.- 9.2 The Automated Office Metaphor.- 9.3 Role Controller.- 9.4 The Book Emulator.- 9.4.1 Navigation.- 9.4.2 Type of Information and its Production.- 9.4.3 Information Capture.- 9.4.4 Information from the Keyboard.- 9.4.5 Free-Hand Sketching, Highlighter and Multi-State Hot-Spots.- 9.4.6 Schematic Drawing.- 9.4.7 DrawingBoard.- 9.4.8 Shared Captured Information.- 9.4.9 Computer Conferencing.- 9.4.10 Teamwork Support.- 9.5 Instruments for Teamwork.- 9.5.1 White-board.- 9.5.2 Limited Discussion Meetings.- 9.5.3 Limited Discussion Meetings with Drawings.- 9.5.4 Meeting with a Computational Participant.- 9.6 Discussion.- 9.6.1 Problem Areas.- 9.7 Conclusions.- 10 The Pod: A Purpose-built Environment to Support Group Working.- 10.1 Introduction.- 10.1.1 Business Trends.- 10.2 Organizational Modelling.- 10.2.1 Pyramidal Models of Organizations.- 10.2.2 External Information.- 10.2.3 Senior Managerial Information Processing Needs.- 10.3 The Pod.- 10.3.1 The Pod's Design Concepts.- 10.3.2 Evaluating the Pod.- 10.4 Conclusion.- 11 Usability Trialling for CSCW Technology: Lessons from a Structured Messaging Task.- 11.1 Structured Messaging.- 11.2 Cooperative Tasks Supported by COSMOS II.- 11.3 Evaluating COSMOS II.- 11.3.1 Trial Design.- 11.3.2 Trial Group.- 11.3.3 Pre-Trial Monitoring Period.- 11.3.4 User Support and Training for COSMOS II Trial Period.- 11.3.5 COSMOS II Trial Period.- 11.4 Technical Implementation.- 11.4.1 Speed of Operation.- 11.4.2 Reliability.- 11.4.3 Functionality.- 11.5 Trial Results.- 11.5.1 Questionnaire Findings.- 11.5.2 Interview Findings.- 11.6 Discussion of Trial Results.- 11.7 Lessons Learned from the COSMOS II Trial.- 11.7.1 From Demonstrators to Real Working Systems.- 11.7.2 Task Domain.- 11.7.3 Configurability of Structured Messaging Systems.- 11.7.4 Compatibility and Accessibility of Structured Messaging Systems.- 11.7.5 Management of Expectations.- 11.7.6 Risk Management.- 11.8 Recommendations.- 11.9 Conclusions.- References.- Name Index.

Colston Sanger

Papers

Designing information spaces: the social navigation approach

Tasks for and tasks in human-computer interaction

CSCW in Practice: an Introduction and Case Studies