Dan-Cristian Dabija

TL;DR: In this article, the authors studied the role of psychological anthropomorphic characteristics, perceived empathy, and interaction quality in the acceptance of AI devices in the service industry and found that anthropomorphic features alone do not influence acceptance and trust towards AI devices.

TL;DR: The growing presence of social media influencers (SMIs) is increasingly modulating consumer behavior in the travel industry as discussed by the authors, and trust is a vitally important topic in influencer and tourism marketing.

TL;DR: In this article, the authors investigated the relationship between the corporate social responsibility (CSR) approach of fashion companies, their strategic CSR communication, corporate reputation, and consumers' propensity towards buying sustainable products.

TL;DR: In this article, the authors conducted a study among Gen Xers and Millennials and found that whenever they choose products and tourist services based on recommendations and information available on social media, their purchasing behavior depends on their own personal desire to become informed, and the characteristics they expect from a piece of information and from the Internet as a general source of information.

TL;DR: In this paper, the authors proposed a model in which customer experience in fintech is the result of customer's evaluation of the stimuli proposed by Fintech companies using partial least squares equation modeling (PLS-SEM).