Literature review as a research methodology: An overview and guidelines

The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes

This paper provides an overview of the main perspectives and themes emerging in research on open innovation (OI). The paper is the result of a collaborative process among several OI scholars – having a common basis in the recurrent Professional Development Workshop on ‘Researching Open Innovation’ at the Annual Meeting of the Academy of Management. In this paper, we present opportunities for future research on OI, organised at different levels of analysis. We discuss some of the contingencies at these different levels, and argue that future research needs to study OI – originally an organisational-level phenomenon – across multiple levels of analysis. While our integrative framework allows comparing, contrasting and integrating various perspectives at different levels of analysis, further theorising will be needed to advance OI research. On this basis, we propose some new research categories as well as questions for future research – particularly those that span across research domains that have so far developed in isolation.

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The open innovation research landscape: established perspectives and emerging themes across different levels of analysis

The purpose of this paper is to explore innovations in customer experience at the intersection of the digital, physical and social realms It explicitly considers experiences involving new technology-enabled services, such as digital twins and automated social presence (ie virtual assistants and service robots),Future customer experiences are conceptualized within a three-dimensional space – low to high digital density, low to high physical complexity and low to high social presence – yielding eight octants,The conceptual framework identifies eight “dualities,” or specific challenges connected with integrating digital, physical and social realms that challenge organizations to create superior customer experiences in both business-to-business and business-to-consumer markets The eight dualities are opposing strategic options that organizations must reconcile when co-creating customer experiences under different conditions,A review of theory demonstrates that little research has been conducted at the intersection of the digital, physical and social realms Most studies focus on one realm, with occasional reference to another This paper suggests an agenda for future research and gives examples of fruitful ways to study connections among the three realms rather than in a single realm,This paper provides guidance for managers in designing and managing customer experiences that the authors believe will need to be addressed by the year 2050,This paper discusses important societal issues, such as individual and societal needs for privacy, security and transparency It sets out potential avenues for service innovation in these areas,The conceptual framework integrates knowledge about customer experiences in digital, physical and social realms in a new way, with insights for future service research, managers and public policy makers

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Customer experience challenges: bringing together digital, physical and social realms

Increasingly, management researchers are using topic modeling, a new method borrowed from computer science, to reveal phenomenon-based constructs and grounded conceptual relationships in textual da...

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Topic Modeling in Management Research: Rendering New Theory from Textual Data

The not-invented-here syndrome (NIH) describes a negative attitude toward knowledge (ideas, technologies) derived from an external source. Even though it is one of the most cited constructs in the ...

Opening the Black Box of “Not Invented Here”: Attitudes, Decision Biases, and Behavioral Consequences

Crowdsourcing has been demonstrated to be an effective strategy to enhance the efficiency of a firm’s innovation process. In this paper, we focus on tournament-based crowdsourcing (also referred to as “broadcast search”), a method to solve technical problems in form of an open call for solutions to a large network of experts. Based on a longitudinal study of six companies piloting this application of crowdsourcing, we identify barriers and sources of resistance that hinder its implementation in firms. Our paper contributes to the state of research by analyzing crowdsourcing on the level of pilot projects, hence providing a workflow perspective that considers the creation of dedicated processes and operations of crowdsourcing. This project level analysis enables the identification of specific challenges managers face when implementing crowdsourcing within an established R&D organization. Following a design science approach, we derive suggestions for organizational interventions to overcome these barriers. We find that dedicated promoter roles strongly contribute to a successful implementation of crowdsourcing, turning pilot projects into an organizational routine.

Wisdom of the crowd and capabilities of a few: internal success factors of crowdsourcing for innovation

Service innovation is intertwined with service design, and knowledge from both fields should be integrated to advance theoretical and normative insights. However, studies bridging service innovatio...

Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learning:

https://onlinelibrary.wiley.com/doi/pdf/10.1111/radm.12408

David Antons

Papers

Opening the Black Box of “Not Invented Here”: Attitudes, Decision Biases, and Behavioral Consequences

Wisdom of the crowd and capabilities of a few: internal success factors of crowdsourcing for innovation

Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learning:

The application of text mining methods in innovation research: current state, evolution patterns, and development priorities

Mapping the Topic Landscape of JPIM , 1984-2013: In Search of Hidden Structures and Development Trajectories