The purpose of this book is to measure and evaluate the supply chain performance of the Volta Aluminium Company and upon the results, make recommendations and suggestions to the management, which can assist also other companies in their decision-making. Once that actually, companies operate their business in an increasingly changeable and unpredictable enviroment, where competition assumes global scale, they need to look for new ideals, new tools and new methods. The proposed framework grounds on the Methodology of performance measuring systems, plying to the measurement of both tangible and intangible assets, and also measuring supply chain performance internally and externally. The framework developed enhance the use of a group of metrics across all organisations, this metrics are a fundamental part of a measuring system adapted to strategy, goals, key performance areas, process elements and activities, enabling evaluating defined goals, leading to decisions making and the implementation of improvement actions.

Measuring Supply Chain Performance

Digital servitization in manufacturing: A systematic literature review and research agenda

Language Explanations regarding the language definitions for each location:  Instruction is given in the language defined below for each location/each time the module is held.  Documentation is available in the languages defined below. Where documents are in several languages, the percentage distribution is shown (100% = all the documentation).  The examination is available 100% in the languages shown for each location/each time it is held.

Servitization of manufacturing

Manufacturing firms have vigorously pursued opportunities for profitability and growth through servitization and digitalization processes. However, the current body of research provides contradicto...

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The impact of digitalization and servitization on the financial performance of a firm: an empirical analysis

Arguments are provided for why focus group methods should be used more frequently in accounting and information technology research as we broaden our views on accounting research. Focus group methods are particularly applicable in pursuing the study of emerging technology-driven phenomena in accounting. In this overview of group research methods and their application to studying accounting and information technology phenomena, we focus on the alternative types of focus group methods that may be applied, the applicability of the methods under certain conditions, and the challenges the researcher will face in conducting such research. In examining the methodological challenges facing researchers when using group methods, we demonstrate how these challenges have been addressed in our own research as a way of exemplifying the challenges researchers may face and what compensating strategies researchers might use. Our objective is to highlight when focus groups may be the best method for accounting and information systems researchers and demonstrate how they can be used when they are applicable.

Focus Group Methods: Using Interactive and Nominal Groups to Explore Emerging Technology-Driven Phenomena in Accounting

The purpose of this paper is to establish a framework for assessing the progress and outcome of a manufacturer’s transformation towards becoming a provider of ‘advanced services’ – a complex bundling of products and services, whereby manufacturers offer capabilities and outcomes instead of products alone ‘Advanced services’ represent the most complex offering in the current servitization trend among manufacturers However, current performance measures lack the breadth and focus to assess progress or outcomes, and so support research and practice of organisational transformation efforts required To address this gap the paper investigates how a manufacturer’s efforts to become an ‘advanced services’ provider can be comprehensively measured, and develops a framework for assessing the transformation journey towards becoming an ‘advanced services’ provider The research method is based on (1) a systematic literature review process to create a comprehensive set of service-related performance measures that are available to assess a manufacturer’s servitization efforts, followed by (2) an engagement with an expert panel to synthesise the identified measures and create a set of ‘advanced services’ performance measures The proposed framework is presented as a scorecard that can be used in practice to assess the progress and outcome of a manufacturer’s transformation towards becoming a provider of ‘advanced services’

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Eleanor Musson

Papers

Measuring servitization progress and outcome: the case of ‘advanced services’