Although the majority of English language teachers worldwide are non-native English speakers, no research was conducted on these teachers until recently. After the pioneering work of Robert Phillipson in 1992 and Peter Medgyes in 1994, nearly a decade had to elapse for more research to emerge on the issues relating to non-native English teachers. The publication in 1999 of George Braine's book Nonnative educators in English language teaching appears to have encouraged a number of graduate students and scholars to research this issue, with topics ranging from teachers' perceptions of their own identity to students' views and aspects of teacher education. This article compiles, classifies, and examines research conducted in the last two decades on this topic, placing a special emphasis on World Englishes concerns, methods of investigation, and areas in need of further attention.

/pdf/non-native-english-speaking-english-language-teachers-3rlp0est5u.pdf

Non-native English-speaking English language teachers: History and research

Hospitality and Tourism Industry amid COVID-19 Pandemic: Perspectives on Challenges and Learnings from India.

http://clok.uclan.ac.uk/13142/1/13142_1-s2.0-S0261517713001751-main.pdf

Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus

Authors:	
Oskar Bill, Alexander Jondell

Supervisors:	
Carl-Henric Nilsson
Associate Professor
Lund University ¬ School of Economics and Management Department of Business Administration

Charlotta Johansson
Associate Professor
Lund University ¬ Faculty of Engineering Department of Automatic Control

Purpose:	
The purpose is to predict customer loyalty by utilising big data. This will be done by combining two models: The American Customer Satisfaction Index (ACSI) and the Net Promoter Score (NPS) using the benefits of each model, the cause and effect relationship in ACSI and the simple survey methodology in NPS. 

The findings are aimed to facilitate a work method enabling companies to use big data in order to predict customer loyalty to be able to pro-actively work with detracting customers and to grow future profits. 

Method:	
The methodology had both a quantitative and qualitative approach. By deducting a model from a theoretical analysis a linear relationship was derived between ACSI and NPS. The drivers of loyalty was then developed from a qualitative analysis and tested through a quantitative analysis of the relationships in the model. 

Findings:	
A relationship between the NPS and the ACSI was possible to prove. However, it was not possible to predict customer loyalty since the drivers of loyalty could not be explained with the available data and further research is therefore needed.

The loyalty effect

Teacher Language Awareness (TLA) is an area of increasing interest to those involved in language teacher education. This book provides an introduction to the nature of TLA, assesses its impact upon teaching and its potential impact on learning. The book focuses specifically on grammar. It aims to encourage teachers and others involved in language education to think more deeply about the importance of TLA ad to adopt a more principled approach to the planning of those parts of their programmes assosciated with it.

Eszter Benke

Papers

Employee loyalty in Hungarian hotels

Differences in Teaching Behaviour between Native and Non-Native Speaker Teachers: As seen by the Learners