Methods and systems consistent with the present invention provide a data processing system having a business object model reflecting the data used during a business transaction. Consistent interfaces are generated from the business object model. These interfaces are suitable for use across industries, across businesses, and across different departments within a business during a business transaction.

Consistent set of interfaces derived from a business object model

Managing consistent interfaces for business objects across heterogeneous systems

Methods and apparatus, including computer program products, to realize a software model are described. Process components are defined that characterize software implementing respective and distinct business processes and additionally define at least one process agent that enables communications between a business object associated with the corresponding process component and a business object associated with any other process component. Business Process Variant Types are also defined that associate one or more of the process agents for the corresponding process component so that selection of a process variant type causes the associated one or more process agents to be activated.

Software model business process variant types

Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having supplier relationship management functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.

Providing supplier relationship management software application as enterprise services

Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having customer relationship management functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.

Providing Customer Relationship Management Application as Enterprise Services

L'invention concerne des procedes, systemes et appareils, comprenant des progiciels informatiques, destines a mettre en oeuvre une conception architecturale pour logiciel applicatif mettant en oeuvre des demandes d'intervention et une gestion des commandes. The invention relates to methods, systems and devices, including computer software, intended to implement an architectural design for application software implementing requests and management commands. L'application est structuree en composants de processus multiples interagissant les uns avec les autres a travers des interfaces de services et en operations d'interfaces de services multiples, chacune etant mise en oeuvre pour un composant de processus correspondant. The application is divided into multiple processes of components interacting with each other through service interfaces and multiple service interfaces operations, each being performed for a corresponding process component. Les composants de processus comprennent un composant de processus Livraison en partance, un composant de processus Traitement logistique du site, un composant de processus Confirmation et stocks, un composant de processus Traitement des besoins clients, un composant de processus Mise en correspondance de l'offre et de la demande, un composant de processus Controle d'execution logistique, un composant de processus Traitement des demandes d'intervention, un composant de processus Traitement des devis clients, un composant de processus Traitement des ordres d'intervention, un composant de processus Contrat d'intervention et un composant de processus Traitement des confirmations d'intervention. Process components include a process component Delivery leaving a processing logistics process component of the site, a process component Confirmation and stocks, a process component of customer needs treatment, a process component Matching supply and demand, a component of logistics execution control process, a process component processing applications for action, a customer quote processing process component, a process component processing work orders, a process component contract intervention and treatment process component intervention confirmations.

Architectural design for service request and order management application software

First data identifying a resource, a calendared appointment associated with the resource, and a participant in the calendared appointment may be received and subsequently associated with second data (e.g., at least one link to information available via a communications network and/or a data file). Thereafter, third data may be transmitted over the communications network to a node associated with the participant to modify the calendared appointment to include the second data. In one variation, data identifying a resource and a calendared appointment associated with the resource may be received via a communications network. Based on such data, a usage statistic may be calculated for the resource based on a length of time of the calendared appointment. Related apparatuses, systems, computer program products are also described.

Integration of resource management with calendared appointments

Various embodiments include one or more of systems, methods, and software for document modeling. Some embodiments include defining a document model having further models of document portions. The document portions may include a header model including a set of header methods to provide interaction capabilities to other portions of a system and one or more item models, including a set of item methods to provide interaction capabilities to other portions of the system. The header model and the one or more item models may each include an association with one or more component models. Each component model may include a set of component methods to provide interaction capabilities to other portions of the system and component specific logic accessible through the component methods. Maps may also be provided between the models and wall as a link between the set of component methods and the component specific logic.

Hamid Moghaddam

Papers

Providing Customer Relationship Management Application as Enterprise Services

Architectural design for service request and order management application software

Integration of resource management with calendared appointments

Document modeling within a document framework

Consistent interface for customer contract and customer contract template - message set 2