Methods and systems consistent with the present invention provide a data processing system having a business object model reflecting the data used during a business transaction. Consistent interfaces are generated from the business object model. These interfaces are suitable for use across industries, across businesses, and across different departments within a business during a business transaction.

Consistent set of interfaces derived from a business object model

Managing consistent interfaces for business objects across heterogeneous systems

Methods and apparatus, including computer program products, to realize a software model are described. Process components are defined that characterize software implementing respective and distinct business processes and additionally define at least one process agent that enables communications between a business object associated with the corresponding process component and a business object associated with any other process component. Business Process Variant Types are also defined that associate one or more of the process agents for the corresponding process component so that selection of a process variant type causes the associated one or more process agents to be activated.

Software model business process variant types

Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having supplier relationship management functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.

Providing supplier relationship management software application as enterprise services

A system and method for predicting and preventing customer churn. One aspect of the invention is a computer system for managing customer churn. The system comprises a plurality of data sources of customer events. A churn pattern detection portion is operable to detect and predict the possibility of customer churn based on the customer event data. A churn event management portion is operable to trigger one or more customer interventions based on a predicted possibility of customer churn. A churn intervention portion is operable to receive the triggered customer interventions and executed customer contacts via one or more delivery channels.

System and method for predicting and preventing customer churn

Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having customer relationship management functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.

Providing Customer Relationship Management Application as Enterprise Services

A method of performing diagnosis comprises performing in a computer system a plurality of automated diagnostic procedures that each either fails or passes depending on at least one condition in the computer system. If any of the automated diagnostic procedures fail, identifiers of failed automated diagnostic procedures are displayed on a graphical user interface of the computer system for selection by a user. Displayed on the graphical user interface is a user-selectable input control that, upon user selection of a displayed identifier, can initiate an automated remedy procedure that is associated with the failed automated diagnostic procedure.

Performing diagnosis in a computer system

A system is disclosed to provide associative learning and recommendations. The system includes a learning engine recommendation process that provides one or more recommendations based on user input, a learning engine initiation process that generates initial training data, and a learning engine training process that transforms initial training data and subsequent training data into entity-pair relationships. The system may include user interfaces that allow each user to request and receive recommendations and a confirmation process that captures and stores training data based on user feedback regarding recommendations.

Yuh-Cherng Wu

Papers

Providing Customer Relationship Management Application as Enterprise Services

Performing diagnosis in a computer system

Association learning for automated recommendations