Patent
Providing Customer Relationship Management Application as Enterprise Services
Alexander Koegler,Hamid Moghaddam,Christian Haas,Berthold Wocher,Steffen Hartig,Devasena Rajamohan,Joachim Barnbeck,Olivier M. Dreidemy,Alexandra Mark,Yuh-Cherng Wu,Christopher Ronnewinkel,Michael Lesk,Andre Wachholz-Prill,Martina Lahr,Joerg Walzenbach,Helge Schulte,Volkmar Stegmann,Ingo Pfitzner,Christoph Engler,Wilfried Merkel,Thomas Bach,Cordula Ude,Peer Marschall,Tao Yu,Stefan Adelmann,Rainer Heun,Katja Kasteleiner,Steffen Tatzel,Dagmar Opitz,Martina Keller,Andrea Sudbrack,Uwe Herold,Georg Podhajsky,Thomas Nitschke,Stefan Franke,Wolfgang Nieswand,Michael Jung,Christoph Lehner,Boris Krems,Dietmar Storz,Tariq Khasawneh,Theo Zimmermann,Naci Kalyoncu +42 more
TLDR
In this paper, the authors describe a service architecture for enterprise services having customer relationship management functionality at the level of an enterprise application, which includes a set of service operations, process components, and optionally deployment units.Abstract:
Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having customer relationship management functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.read more
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Patent
Consistent set of interfaces derived from a business object model
Michael Seubert,Jochen Rasch,Axel Kuehl,Dirk Becker,Markus Biehler,Daniel Bock,Andreas Brossler,Renzo Colle,Giovani Deledda,Ralf Dielschneider,Robert Doerner,Phillippe Drouin,Karsten Egetoft,Stefan Franke,Wernere Gnan,Daniel Goldmann,Antonia Gross,Patrick Gross,Nils Hartmann,Stephan Hetzer,Christine Hofmann,Johann Kemmer,Joachim Kenntner,Adam Kiwon,Arndt Koester,Thilo Kraehmer,Andreas Krompholz,Corinne Kuster,Marcus Lotz,Otto Makris,Ramesh Nn,Dietmar Nowotny,Till Oppert,Markus Peter,Georg Podhajsky,Ruediger Radcke,Michael Redmann,Frank Reinemuth,Paola Sala,Arnulf Schueler,Dagmar Schulze,Ralf Sievers,Jan Stephan,Sergej Stotz,Frank Thome,Andre Wagner,Burkhard H. Weiss,Rudolf Winkel,Renato Zadro,Brit Ziemendorf +49 more
TL;DR: In this paper, the authors present a data processing system having a business object model reflecting the data used during a business transaction, which is suitable for use across industries, across businesses, and across different departments within a business within a transaction.
Patent
Software model business process variant types
TL;DR: In this paper, the authors define process components that characterize software implementing respective and distinct business processes and additionally define at least one process agent that enables communications between a business object associated with the corresponding process component and a business objects associated with any other process component.
Patent
Providing supplier relationship management software application as enterprise services
Karina Herrmann,Andreas Brossler,Torsten Reichardt,Markus Biehler,Hueseyin Haybat,Christoph Jungkind,Pascal Hochwarth,Amrish Singh,Karin Brecht-Tillinger,Zeno Rummler,Peter Fitz,Ralf Sievers,Antonia Gross-Tarakji,Brit Panzer,Tobias Hoppe-Boeken,Paola Sala,Andre Wagner,Giovanni Deledda,Robert Reiner,Benjamin Klehr,Tilo Reinhardt,Gregor Tielsch,Gururaj C S +22 more
TL;DR: In this article, the authors describe a service architecture for providing enterprise services having supplier relationship management functionality at the level of an enterprise application, which includes a set of service operations, process components, and optionally deployment units.
Patent
Software model integration scenarios
TL;DR: In this article, a plurality of process components and context independent interactions among the process components are defined, each of the process component characterizes software implementing a respective and distinct process, and each process component defines at least one respective service interface for interacting with business objects associated with other process components.
References
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Proceedings ArticleDOI
KQML as an agent communication language
TL;DR: The Knowledge Query and Manipulation Language (KQML) as mentioned in this paper is a new language and protocol for exchanging information and knowledge, which is used in the ARPA Knowledge Sharing Effort.
Patent
Consistent set of interfaces derived from a business object model
Michael Seubert,Jochen Rasch,Axel Kuehl,Dirk Becker,Markus Biehler,Daniel Bock,Andreas Brossler,Renzo Colle,Giovani Deledda,Ralf Dielschneider,Robert Doerner,Phillippe Drouin,Karsten Egetoft,Stefan Franke,Wernere Gnan,Daniel Goldmann,Antonia Gross,Patrick Gross,Nils Hartmann,Stephan Hetzer,Christine Hofmann,Johann Kemmer,Joachim Kenntner,Adam Kiwon,Arndt Koester,Thilo Kraehmer,Andreas Krompholz,Corinne Kuster,Marcus Lotz,Otto Makris,Ramesh Nn,Dietmar Nowotny,Till Oppert,Markus Peter,Georg Podhajsky,Ruediger Radcke,Michael Redmann,Frank Reinemuth,Paola Sala,Arnulf Schueler,Dagmar Schulze,Ralf Sievers,Jan Stephan,Sergej Stotz,Frank Thome,Andre Wagner,Burkhard H. Weiss,Rudolf Winkel,Renato Zadro,Brit Ziemendorf +49 more
TL;DR: In this paper, the authors present a data processing system having a business object model reflecting the data used during a business transaction, which is suitable for use across industries, across businesses, and across different departments within a business within a transaction.
Patent
A method and apparatus for network-based sales force management
TL;DR: In this article, a method and apparatus for network-based sales force automation are provided that meet objectives of increasing sales and marketing efficiency and efficiency of technical and customer support by providing multi-dimensional displays of transactional information to users.
Patent
Providing collaborative installation management in a network-based supply chain environment
TL;DR: In this paper, a system, method and article of manufacture are provided for collaborative installation management in a network-based supply chain environment, which includes integrated Internet Protocol (IP) telephony services allowing a user of a web application to communicate in an audio fashion in-band without having to pick up another telephone.
Patent
Decision support system for the management of an agile supply chain
Omer c,o Int. Octrooibureau B.V. Bakkalbasi,Kumar c,o Int. Octrooibureau B.V. Bhaskaran,Ramki c,o Int. Octrooibureau B.V. Desiragu,Ying c,o Int. Octrooibureau B.V. Huang,Ray c,o Int. Octrooibureau B.V. Krasinski,James D. c,o Int. Octrooibureau B.V. Schmidt +11 more
TL;DR: A decision support system for the management of an agile supply chain that provides an architecture including a server side and a client side is presented in this paper, where decision frames provide a view into supply chain and integrate analytical models responsive to the view point of a business process such as demand management.
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