Hanjoon Lee

TL;DR: In this article, the authors proposed an integrative model of health care consumer satisfaction based on established relationships among service quality, value, patient satisfaction and behavioral intention, and tested it in the context of South Korean health care market.

TL;DR: In this paper, the authors proposed and tested a model of corporate social responsibility (CSR) that specifies relationships among (1) four categories of CSR initiatives as independent variables, (2) three types of consumer trust as mediating variables, and (3) corporate reputation as the dependent variable.

TL;DR: In this paper, the structural relationship between outpatient satisfaction and service quality dimensions under a South Korea health care system where patients have substantial freedom in choosing their medical service providers and to further study the causal relationship between service quality and satisfaction between out-patient subgroups obtained on the basis of gender, age and types of services received.

TL;DR: In this paper, the authors investigated the psychometric properties of three different measurements of health-care service quality as assessed by physicians, and they found that convergent validity was established for measures based on the single-item global rating method and multi-item rating method.

TL;DR: This paper explored the impact of accountability and issue involvement on information search and use and found that accountability increased search effort regardless of level of prior knowledge, whereas issue involvement increases search effort only when prior knowledge is low.