Helen Richardson

TL;DR: The authors explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work, and provides insights into the use of lean techniques in public services as an innovative managerial response to government demands for more efficient services amidst large reductions in public spending.

TL;DR: In this paper, the authors present the case that research on gender and information systems (IS), from both quantitative and qualitative traditions, is problematic as the concept of gender continues to remain under-theorised.

TL;DR: In this paper, the authors investigated the impact of lean working in the UK public sector and found evidence of widespread self-reported ill-health symptoms, particularly women's, among clerical workers.

TL;DR: In this paper, the authors present the case that research on gender and information systems (IS), from both quantitative and qualitative traditions, is problematic as the concept of gender continues to remain under-theorised.

TL;DR: The mysterious case of the missing paradigm – that of the critical approach to information systems (IS) research is investigated and the development of critical IS research over the period of 1991–2001 is charted.