Jaideep Prabhu

TL;DR: In this article, the authors bring together some of the latest scholarship from the marketing and information systems disciplines to advance theoretical developments on service innovation in a digital age, which challenges us to question conventional approaches that construe service as a distinctive form of socioeconomic exchange and to reconsider what service means and thus how service innovation may develop.

TL;DR: This article found that corporate culture is the strongest driver of radical innovation across nations; culture consists of three attitudes and three practices, and the commercialization of radical innovations translates into a firm's financial performance; it is a stronger predictor of financial performance than other popular measures, such as patents.

TL;DR: In this paper, the authors examine the combined effects of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting and find that the effect of trust on retention is weaker than that of satisfaction.

TL;DR: In this paper, the authors define the concept of "inclusive innovation" as "innovation that benefits the disenfranchised" and outline opportunities for the development of theory and empirical research around this construct in the fields of entrepreneurship, strategy and marketing.

TL;DR: In this paper, the authors use theoretical arguments on the risk associated with radical innovations, and the resources needed for them, to answer the following questions on the sources and financial consequences of radical innovation: (1) Who introduces a greater number of radical innovations: dominant or non-dominant firms? (2) How great are the financial rewards to radical innovations and how do these rewards vary across dominant and nondominant firms? and (3) Is it only a firm's resources in the aggregate or also its focus and leverage of resources that make its innovations more financially valuable?