Evaluating Model Fit

Tourist satisfaction a cognitive-affective model

Testing the dimensionality of place attachment and its relationships with place satisfaction and pro-environmental behaviours: A structural equation modelling approach

Quality of life (QOL) and well-being research in tourism.

Airbnb has grown very rapidly over the past several years, with millions of tourists having used the service. The purpose of this study was to investigate tourists’ motivations for using Airbnb and...

Why Tourists Choose Airbnb: A Motivation-Based Segmentation Study:

The Role of Satisfaction with Leisure Travel/ Tourism Services and Experience in Satisfaction with Leisure Life and Overall Life

The objective of this study was to develop a model explaining the effect of tourism services on the quality of life (QOL) of travelers. The model posits that overall life satisfaction is determined by satisfaction within the major life domains, including leisure life. Satisfaction experienced with life events within the leisure domain “spills over” upward vertically to the most superordinate domain (life in general), thus influencing life satisfaction. Satisfaction with aspects of services plays a significant role in determining overall satisfaction with travel/tourism services, which in turn plays an important role in satisfaction in the leisure domain. Furthermore, the model posits that these relationships are moderated by length of stay. A survey of travelers confirmed this model.

The Effect of Tourism Services on Travelers' Quality of Life

The objective of this research was to provide empirical evidence that satisfaction with travel and tourism services is the result of satisfaction during various stages of the tourism experience. The Leiper model of the tourism system was used as the theoretical underpinning from which a structural model was generated and analyzed. Data were collected via self-reported measure from Virginians who had recently traveled. LISREL-8 was used with the Maximum Likelihood Method of Estimation. The findings indicated that tourists' level of satisfaction or dissatisfaction during various stages of travel affect their overall satisfaction with travel and tourism services.

A Multifaceted Analysis of Tourism Satisfaction

Neal, Sirgy and Uysal (1999) developed a model and a measure to capture the effect of tourism services on travelers’ quality of life (QOL). They hypothesized that travelers’ overall life satisfaction is derived from satisfaction with the primary life domains (e.g., family, job, health). Specifically, overall life satisfaction is derived from two sources of satisfaction, namely satisfaction with non-leisure life domains and satisfaction with leisure life. Satisfaction with leisure life is derived from satisfaction with leisure experiences that take place at home and satisfaction with travel/tourism experiences. Satisfaction with travel/tourism experiences results from satisfaction with trip reflections of the traveler (e.g., what the traveler remembers regarding perceived freedomfrom control, perceived freedom from work, involvement, arousal, mastery, and spontaneity experienced during the trip) and satisfaction with travel/tourism services. Satisfaction with travel/tourism services was hypothesized further to be derived from satisfaction with the service aspects of travel/tourism phases – pre-trip services, en-route services, destination services, and return-trip services. The model was tested using a study of university faculty and staff. The original model was extended by hypothesizing the moderation effect of length of stay. Specifically, we hypothesized that the relationshipsin the model are likely to be more evident in relation to travelers who have more time to experience the tourism services than those who do not. A survey of 815 consumers of travel/tourism services who reside in Southwest Virginia was conducted. As predicted, the data confirmed hypotheses as established in the original model. Satisfaction with tourism services affects travelers’ QOL through the mediating effects of satisfaction with travel/tourism experiences, and satisfaction with leisure life. Furthermore, the moderating effect of length of stay was confirmed by the data. In sum, this replication and extension study provided additional validational support of the original tourism services satisfaction measure in relation to QOL-related measures.

Measuring the Effect of Tourism Services on Travelers’ Quality of Life: Further Validation

SUMMARY Consumer satisfaction related to service quality during the vacation experience is of paramount importance to the travel and tourism industry. This study tests empirically the effects the number of nights spent on a vacation have on the levels of satisfaction recent travelers report for three service aspects of the travel destination: perceived satisfaction with tourism service providers; perceived “freedom from defects” of tourism services; and perceived reasonableness of the cost of tourism services. Differentiation in satisfaction scores between “short-term visitors” (i.e., those who stayed from one to six nights) and “long-term visitors” (i.e., those who stayed seven or more nights) were examined. Significant differences between the two groups of visitors were present for (1) perceived satisfaction with industry professionals delivering the service experience at the travel destination, (2) perceived satisfaction with “freedom from defects” of the actual services at the destination, and (3) per...

Janet D. Neal

Papers

The Role of Satisfaction with Leisure Travel/ Tourism Services and Experience in Satisfaction with Leisure Life and Overall Life

The Effect of Tourism Services on Travelers' Quality of Life

A Multifaceted Analysis of Tourism Satisfaction

Measuring the Effect of Tourism Services on Travelers’ Quality of Life: Further Validation

The Effect of Length of Stay on Travelers' Perceived Satisfaction with Service Quality