J
Jennifer D. Chandler
Researcher at University of Ottawa
Publications - 62
Citations - 2475
Jennifer D. Chandler is an academic researcher from University of Ottawa. The author has contributed to research in topics: Medicine & Service (business). The author has an hindex of 15, co-authored 47 publications receiving 1945 citations. Previous affiliations of Jennifer D. Chandler include California State University & University of Hawaii at Manoa.
Papers
More filters
Journal ArticleDOI
Contextualization and value-in-context: How context frames exchange:
TL;DR: In this paper, the authors explore the role of context in service provision and, more broadly, in market co-creation, and discuss how these market levels influence one another, and conceptualize markets as simultaneous, continuous exchanges that are bounded by each of these levels of context.
Journal ArticleDOI
Service Systems: A Broadened Framework and Research Agenda on Value Propositions, Engagement, and Service Experience
Abstract: The proposed framework sheds light on the fundamental role that value propositions play in service systems Building on service-dominant logic from marketing and structuration theory from sociology
Journal ArticleDOI
Systemic principles of value co-creation: Synergetics of value and service ecosystems
TL;DR: In this paper, the authors argue that value is a systemic property (i.e. an order parameter) that emerges from micro-macro links in service ecosystems and propose a framework that unravels the complexity of value co-creation and the dynamics of service ecosystem evolution.
Journal ArticleDOI
Roles as resources: A social roles perspective of change in value networks
TL;DR: In this paper, social roles act as resources for change in value networks because they can lead to social norms and establish social positions, or sets of value-creating relationships connected to a particular actor.
Journal ArticleDOI
How Does Innovation Emerge in a Service Ecosystem
TL;DR: In this paper, the authors integrate innovation, institutional theory, philosophy, and service-dominant logic literatures to advance the study of innovation in complex settings, and explore the emergence of in...