Basics of qualitative research: Grounded theory procedures and techniques

From the Publisher: 
A Question of Identity 
Life on the Screen is a fascinating and wide-ranging investigation of the impact of computers and networking on society, peoples' perceptions of themselves, and the individual's relationship to machines. Sherry Turkle, a Professor of the Sociology of Science at MIT and a licensed psychologist, uses Internet MUDs (multi-user domains, or in older gaming parlance multi-user dungeons) as a launching pad for explorations of software design, user interfaces, simulation, artificial intelligence, artificial life, agents, "bots," virtual reality, and "the on-line way of life." 
Turkle's discussion of postmodernism is particularly enlightening. She shows how postmodern concepts in art, architecture, and ethics are related to concrete topics much closer to home, for example AI research (Minsky's "Society of Mind") and even MUDs (exemplified by students with X-window terminals who are doing homework in one window and simultaneously playing out several different roles in the same MUD in other windows). Those of you who have (like me) been turned off by the shallow, pretentious, meaningless paintings and sculptures that litter our museums of modern art may have a different perspective after hearing what Turkle has to say. 
This is a psychoanalytical book, not a technical one. However, software developers and engineers will find it highly accessible because of the depth of the author's technical understanding and credibility. Unlike most other authors in this genre, Turkle does not constantly jar the technically-literate reader with blatant errors or bogus assertions about how things work. Although I personally don't have time or patience for MUDs,view most of AI as snake-oil, and abhor postmodern architecture, I thought the time spent reading this book was an extremely good investment.

스크린 위의 삶 = Life on the screen : identity in the age of the internet

Social Psychology of Organizations

Doing Qualitative Research

A literature and practice review to develop sustainable business model archetypes

A Product-Service System (PSS) is an integrated combination of products and services. This Western concept embraces a service-led competitive strategy, environmental sustainability, and the basis to differentiate from competitors who simply offer lower priced products. This paper aims to report the state-of-the-art of PSS research by presenting a clinical review of literature currently available on this topic. The literature is classified and the major outcomes of each study are addressed and analysed. On this basis, this paper defines the PSS concept, reports on its origin and features, gives examples of applications along with potential benefits and barriers to adoption, summarizes available tools and methodologies, and identifies future research challenges.

/pdf/state-of-the-art-in-product-service-systems-rhv5mr09t0.pdf

State-of-the-art in product-service systems

The evolution of information technology (IT) in organizations is often portrayed as following three eras—Data Processing, Management Information Systems, and Strategic Information Systems (SIS)—each displaying distinct characteristics regarding the application of IT and having different objectives. While investments in IT continue to made for both efficiency and effectiveness purposes, the SIS era is premised on management proactively seeking out opportunities for competitive advantage through IT, with approaches to information systems (IS) strategy formulation accommodating the requirement for both alignment of IS/IT investments with corporate strategy and assessing the disruptive impact of technology and the options for its use in shaping business strategy. Frameworks, methodologies and tools have been developed to support the objectives of the SIS era, yet the mechanisms through which organizations achieve repeated and sustained value from IT has received scant attention. Drawing on resource-based theory, this paper proposes a perspective on the management of IT in organizations that specifically considers how organizations can continuously derive and leverage value through IT. The analysis moves beyond a focus on identifying ‘strategic systems’ and develops the concept of an IS capability, suggesting that it heralds the arrival of a new era. The paper presents a model of an IS capability, outlines its core components and illustrates its application.

/pdf/beyond-strategic-information-systems-towards-an-is-1by1nutfkr.pdf

Beyond strategic information systems: towards an IS capability

http://www.producao.ufrgs.br/arquivos/disciplinas/507_artigo_6_[peppard_e_rylander]_jordanda.pdf

From value chain to value network: Insights for mobile operators

https://paginas.fe.up.pt/~ee94159/sne/artigo2.pdf

Customer Relationship Management (CRM) in Financial Services

Purpose – This paper aims to present a framework that will help manufacturing firms to configure their internal production and support operations to enable effective and efficient delivery of products and their closely associated services. Design/methodology/approach – First, the key definitions and literature sources directly associated with servitization of manufacturing are established. Then, a theoretical framework that categorises the key characteristics of a manufacturer's operations strategy is developed and this is populated using both evidence from the extant literature and empirical data. Findings – The framework captures a set of operations principles, structures and processes that can guide a manufacturer in the delivery of product-centric servitized offering. These are illustrated and contrasted against operations that deliver purely product (production operations) and those which deliver purely services (services operations). Research limitations/implications – The work is based on a review of the literature supported by data collected from an exploratory case study. Whilst it provides an essential platform, further research will be needed to validate the framework. Originality/value – The principal contribution of this paper is a framework that captures the key characteristics of operations for product-centric servitized manufacture.

/pdf/towards-an-operations-strategy-for-product-centric-2vwixpd8xw.pdf

Joe Peppard

Papers

State-of-the-art in product-service systems

Beyond strategic information systems: towards an IS capability

From value chain to value network: Insights for mobile operators

Customer Relationship Management (CRM) in Financial Services

Towards an operations strategy for product-centric servitization